Cullasaja HOA 2025 Survey Review & Results

2025 HOA Survey Results & Metrics Review We’re pleased to report a strong response to the 2025 Cullasaja HOA Member Survey, with 184 Members participating—an increase from 175 responses in 2024. In addition to the quantitative feedback, we received 349 written comments, which are currently being reviewed in detail to identify opportunities for continued improvement. Overall, the results of the 2025 survey reflect a high level of HOA Member satisfaction. Notably, 94% of respondents expressed trust in the HOA to deliver a carefree mountain home living experience. The survey asked Members to rate their satisfaction across 40 departmental metrics. This year, a total of 6,704 individual ratings were submitted—just 29 fewer than last year. The breakdown is as follows: • 78% (5,199 of 6,704) rated Very Satisfied • 13% (849 of 6,704) rated More Than Satisfied • 7% (504 of 6,704) rated Satisfied

• 1.8% (122 of 6,704) rated Less Than Satisfied • 0.4% (30 of 6,704) rated Very Unsatisfied

2025 HOA SURVEY

TOTAL RATINGS VERY SATISFIED MORE THAN SATISFIED SATISIFED NOT SATISFIED VERY UNSATISFIED

929 888 747 659 989 616 711

693 696 626 516 712 427 505

139 113 100 133 100 115 72

75 71 47 32 60 67 43

21

1 1 3 4 5 4

Overall HOA

7 2 8

Community Appearance Security Department

R&M Department

109

31 17 19 17

Landscape Department

12

Outside Services Department

HOA Services

1165 6704

1024 5199

77

HOA Staff

849

504

122

30

TOTALS

In total, 98% of all ratings fell within the Satisfied to Very Satisfied range, with only 2% indicating dissatisfaction. Interestingly, just six Property Owners—representing 2% of respondents—accounted for 54% of all unsatisfactory ratings. Of those, three individuals were responsible for 46% of the “Very Unsatisfied” responses alone. All key metrics related to overall HOA satisfaction scored above 4.5 on a 5-point scale, underscoring the community’s continued confidence in the HOA’s performance: • HOA Staff Performance : 4.77 • Overall Satisfaction with Cullasaja HOA : 4.64 • Timeliness of Services Provided : 4.63 • Board Performance : 4.53 • Value of Services Provided : 4.52