2025 Club Survey Review
2025 Cullasaja Club Member Survey Results Analysis
2025 Cullasaja Club Member Satisfaction Survey Review In 2025, we received 345 completed Member Satisfaction surveys, representing 54% of the total membership - a notable increase from 281 surveys (47%) in 2024. Members were asked to rate their satisfaction across 65 distinct metrics by department. This year's survey generated 17,638 individual ratings, which is 1,546 more than in 2024. Overall satisfaction remained strong with the increased ratings year-over-year.
• 91 % of all ratings were either "Very Satisfied" or "Satisfied" • Only 3% were rated as "Not Satisfied" or "Very Unsatisfied"
Rating Breakdown ( 17,638 total ratings): • 70% - Very Satisfied (12,421 ratings) (2024: 77% / 2023: 71%)
• 21 % - Satisfied (3,644 ratings) • 6% - Neutral (1,010 ratings) • 2% - Not Satisfied (415 ratings) • 0.8% - Very Unsatisfied (148 ratings)
Notable Trends: • 6 memberships (0.9% of total) were responsible for 59 of the 148 "Very Unsatisfied" ratings, accounting for 40% of that category. • 10 memberships (1.5% of total) submitted 122 of the 415 combined "Not Satisfied" and "Very Unsatisfied" Ratings, or 30% of all less-than-satisfied feedback in the survey.
These insights help us better understand where satisfaction is thriving and where targeted improvements can make the greatest impact.
The OVERALL SATISFACTION WITH THE CLUB scored 4.70 on a 1-5 Scale. In general, Clubhouse Dining and related staff, Golf Course Satisfaction, and Croquet Satisfaction saw decreases in Member satisfaction compared to 2024; while Fitness/Wellness and related staff, Golf Operations, and Pool Cafe and Fairway Cafe, and overall Professionalism and Satisfaction with staffing throughout the Club saw increases in overall satisfaction.
The OVERALL VALUE OF MEMBERSHIP rated 4.56 in 2025 compared to 4.70 in 2024, and 4.57 in 2023.
Overall Club Satisfaction rated 4.75 in 2025 and dropped by 0.04 points compared to 2024. The chart below shows the year-to-year rating comparisons for metrics in this area.
2025 Cullasaja Club Member Satisfaction Survey
Overall Club Satisfaction
Weighted
Very Unsatisfied
Total
Very Satisfied
Satisfied
Neutral
Not Satisfied
Member Satisfaction Ratings
% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings Responses Average
Overall Satisfaction with Cullasaja Club Membership 74% 255 23% 80
2% 8 0.9% 3
346 4.70 344 4.56 344 4.98 347 4.95 347 4.89 343 4.53 346 4.60 346 4.81
63% 217 32% 109 4% 14 0.9% 3
0.3% 1
Overall Value of your Membership
98% 337 95% 330 90% 313
2% 7 4% 15 9% 31
0%
Friendliness & Courtesy of Club Staff
1% 2 1% 3
Professionalism of Club Staff
Cleanliness of Facilities and Grounds
62% 213 29% 101 8% 26 0.9% 3 66% 227 29% 102 4% 15 0.6% 2
Satisfaction with Club Events and Activities
Club Member App for Reservations
84% 289 14% 49
2% 7 0.3% 1
Club Accounting and Billing Satisfaction
2181 79%
494
75
12
1
2763
Totals
18%
3%
0.4%
0.04%
% of Whole
Total % of Responses Unsatisfied= 0.5%
Total % of Responses Satisfied= 97%
Neutral= 2.7%
2025 to 2024 2025 to 2023 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 GAP GAP 4.34 4.25 4.29 4.57 4.61 4.69 4.65 4.58 4.57 4.70 4.56 -0.1 0.0 4.45 4.36 4.46 4.84 4.79 4.80 4.86 4.78 4.77 4.81 4.81 4.45 4.42 4.51 4.81 4.82 4.88 4.79 4.76 4.74 4.87 4.70 -0.2 4.8 4.6 4.7 4.9 4.9 4.9 4.9 4.9 4.9 5.0 4.9 0.0 0.0
Overall Value of your Membership
0.0 0.0 0.0 0.1 0.0 0.2 0.0
Club Accounting and Billing Satisfaction Overall Satisfaction with your Membership
Professionalism of Club Staff
4.5 4.5 4.6 4.6 4.5 4.4 4.6 4.5
0.0 0.0 0.1 0.0
Satisfaction with Club Events and Activities Cleanliness of Facilities and Grounds Club Member App for Reservations Friendliness & Courtesy of Club Staff
4.7 4.6 4.8 4.9 4.9 4.9 4.9 4.9 4.9 4.9 4.9
4.0 4.3 4.4 4.5 4.6
4.8 4.7 4.8 4.9 4.9 5.0 5.0 4.9 4.9 5.0 5.0 4.59 4.49 4.58 4.78 4.78 4.83 4.71 4.70 4.71 4.79 4.75
-0.04
0.04
Ratings by Department (% Very Unsatisfied vs. Total # of Ratings)
% Very Unsatisfied
2025 Club Survey
TOTAL RATINGS VERY SATISFIED
SATISFIED
NOT SATISFIED VERY UNSATISFIED
to Total Ratings 0.04%
2688 3871
2181 2628
494 898 203 132 282 451 478 130
12
1
Overall Club
251
94
2.4%
Clubhouse Dining
888 472 758
680 338 464
5 2 8
Fairway Café
Pool Café
4 2 8 5 2 3
0.5% 0.1% 0.4% 1.2% 0.6% 0.3%
2025 Live Entertainment Golf Operations (Shop)
2924 1853
2460 1331
11 36 21 13 12
Golf Course
408 356
252 254 789
Croquet Tennis Fitness
87
1066
262
118
86
30
2
Pool
1226
958
197
42
29
2.4%
Club Staff TOTALS
16,628
12,421
3,644
415 2%
148
0.9%
75%
22%
0.9%
# Responses Satisfied=
% Responses Not Satisfied=
97%
3%
Member Sentiment The ratings remain high for the survey questions related to overall Member Sentiment. All ratings scoring 4.5 or higher on the 1-5 scale.
Overall Member Sentiment
2025 Cullasaja Club Member Satisfaction Survey
Overall Sentiment
Strongly Agree
Strongly Disagree
Agree
Neutral
Disagree
Total
Weighted Average
77% 264 19% 65 4% 13 79% 272 20% 69 1% 2 71% 242 25% 85 3% 11 82% 283 16% 54 2% 7 64% 222 26% 90 8% 29
0.3% 1
4.73 4.79 4.66 4.79 4.53
343 343 341 345 345
I am proud when I bring family and guests to the Club
Cullasaja Club does a good job communicating with me
0.9% 3 0.3% 1 0.9% 3
My Spouse and I feel part of the Cullasaja Family - Involved
Overall, I have confidence in the Club's Management Team
0.3% 1
Overall, I have confidence in the Club's Board of Governors
1283 75%
363 21%
62
8
1
Totals
4%
0.47%
0.06%
% of Whole
96%
Neutral= 4%
0.5%
Total Responses Agree =
Total % of Responses Disagree
Member Desire for Potential Future Capital Improvements 333 Members rated their desire for potential future capital improvements and the average level of desirability is shown in the chart below. The most desirable potential improvements were Updated Employee Management Housing and a Renovated Fairway Cafe, and the lowest rated desirable improvements were a new Golf Learning Center and 3 new Pickleball Courts.
2025 Cullasaja Club Member Satisfaction Survey Please Rate your Level of Desirability for the Following Possible Future Enhancements at Cullasaja Club.
7- Lowest Desirability
Ranking Scale 1 to 7: 1=highest & 7=lowest desirability
1 - Highest Desirability
2
3
4
5
6
Weighted Average
Total
5.01 3.49 4.24 5.58 3.48 1.49
Enlarged and Renovated Fairway Café
20% 54 28% 77 19% 51 29% 45 9% 24 5% 15
3% 9
275 281 282 278 213 187
Pickle Ball Courts Golf Learning Center
15% 41 9% 26 11% 31 12% 32 22% 60 13% 37 20% 54
13% 35 17% 46 17% 47 23% 64 16% 43 10% 27 33% 92 26% 71 23% 62 10% 28 6% 17 1% 4
7% 20 1% 4
Updated Employee Management Housing I Would Endorse All Improvements
19% 51 3% 8 6% 16 5% 15 9% 24 23% 62 13% 37
I Do Not Want Any of the Above Improvements 2% 5 1% 2 3% 9
4% 12 7% 19 15% 41 36% 99
Totals
278 18%
230 15%
216 14%
196 13%
187 12%
186 12%
223 15%
1516
% of Whole
The following pages show the 2025 Member Survey results from each Club Department. Member comments will be shared with the Board, certain Club Management Staff, and appropriate committees. We thank each Member who took time to complete the survey.
Clubhouse Food and Beverage The Clubhouse Food & Beverage (F&B) program experienced the largest overall decline in ratings compared to the 2024 Survey, signaling a need for focused improvement. • 83% of Clubhouse Dining metrics were rated "Satisfied" or "Very Satisfied" • 8% were rated "Not Satisfied" or "Very Unsatisfied" A closer look at the feedback reveals concentrated dissatisfaction: • 6 memberships (1.7% of total membership) submitted 48 of the 94 "Very Unsatisfied" ratings, accounting for 51 % of that category • 10 memberships (1.5% of total membership) contributed 83 of the 251 "Not Satisfied" ratings, or 33% of that group Key areas-Overall Satisfaction, Quality, Consistency, Value, and Menu Variety- all saw statistically significant declines from the previous year. Top Priority for 2026: Reverse this downward trend by addressing member concerns and enhancing the Clubhouse dining experience.
2025 Cullasaja Club Member Satisfaction Survey
Overall Clubhouse F&B Satisfaction
Clubhouse Food and Beverage
Very Satisfied Total % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings Responses 37% 121 30% 98 15% 50 12% 38 5.0% 16 323 Satisfied Not Satisfied Very Unsatisfied Neutral
Average
Overall Satisfaction with the Clubhouse F&B
3.84 4.88 4.97 4.30 4.34 3.62 3.75 3.77
88% 293 11% 38 0% 1
332 326 315 329 329 332 327
Friendliness/Professionalism of Clubhouse Dining Servers
97% 317 2% 8
0% 1
Friendliness/Professionalism of Bar Staff (David, Rocky, Jimmy, Paulo)
51% 161 32% 102 12% 37 4% 14 0.3% 1
Promptness of Service at Lunch
51% 168 36% 119 9% 31 2% 8
0.9% 3
Promptness of Service at Dinner
29% 97 31% 103 18% 58 15% 50 6.4% 21 36% 118 29% 95 17% 56 14% 45 5.4% 18 35% 114 30% 99 17% 57 12% 40 5.2% 17
Menu Variety and Offerings
Quality of Clubhouse Food and Beverage
Value of Clubhouse F&B
31% 103 27% 88 20% 65 17% 56 5.2% 17
329
3.62
Consistency of Clubhouse Food and Beverage
85% 286 13% 42 2% 7
335
4.83
Overall Satisfaction with This Year's F&B Service Staff
91% 300 8% 26 1% 4
330
4.90
Overall Satisfaction with Dining Room Manager (Jadyn du Randt)
79% 257 16% 51 5% 15
0.3% 1
324
4.74
Overall Satisfaction with Dining Captain (Silvahna Smith)
89% 293 9% 29 2% 8
330
4.86
Overall Satisfaction with Beverage Manager (David Matthey)
Totals
2628 62%
898
390 9%
251 6%
94
4261
4261
% of Whole
21%
2%
Total % of Responses Satisfied= 83%
Neutral= 9%
8%
Total % of Responses Unsatisfied=
Ratings History - Clubhouse Dining
2025 to 2024 2025 to 2023 2024 to 2022
2017 2018 2019 2020 2021 2022 2023 2024 2025 4.1 4.5 4.6 4.5 4.6 4.4 4.1 4.5 3.8 4.5 4.6 4.6 4.5 4.3 4.1 4.5 3.8 4.4 4.6 4.6 4.6 4.5 4.4 4.6 3.8 4.4 4.6 4.6 4.6 4.5 4.2 4.6 4.4 4.8 4.9 4.9 4.9 4.8 4.8 4.9 4.9 5.0 5.0 5.0 5.0 4.9 4.9 5.0 5.0 3.9 4.5 4.6 4.6 4.6 4.3 4.0 4.4 3.7 4.2 4.3 4.3 4.5 4.1 4.0 4.3
GAP
GAP
GAP
3.8 (0.7) 3.8 (0.7) 4.3 (0.3) 4.3 (0.3) 4.9 (0.0) 3.6 (0.8) 3.6 (0.7) 3.8 (0.6) 0.0
(0.4) (0.3) (0.0)
(0.6) (0.5) (0.2) (0.2)
Quality of Clubhouse Food
Overall Satisfaction with Clubhouse Dining
Promptness of Service at Dinner Promptness of Service at Lunch
0.1 0.0 0.0
0.0 0.0
Friendliness/Professionalism of Clubhouse Dining Staff Friendliness/Professionalism of Bar Staff Consistency of Clubhouse Food and Beverage
(0.4) (0.4) (0.2)
(0.7) (0.5) (0.5)
Menu Variety and Offerings Value of Clubhouse F&B
4.3 4.0 4.3
4.8 4.9 4.7
0.1 0.2 0.2
4.8 4.7 4.6 4.9
Overall Satisfaction with This Year's F&B Service Staff Overall Satisfaction with Dining Room Manager (Jadyn du Randt) Overall Satisfaction with Dining Captain (Silvahna Smith) Overall Satisfaction with Beverage Manager (David Matthey)
4.9 (0.0)
-0.27
0.05
-0.13
4.05 4.53 4.65 4.64 4.65 4.47 4.29 4.61 4.34
Food and Beverage - Concessions The F&B Concessions program delivered outstanding results in the 2025 Member Satisfaction Survey, with all metrics scoring 4.47 or higher on a 5-point scale. Over 92% of all ratings were either "Satisfied" or "Very Satisfied", reflecting significant improvement and strong Member approval this season. Key Satisfaction Scores:
• Pool Cafe: Set a new record with an Overall Satisfaction score of 4.52 • Fairway Cafe: Achieved an exceptional Overall Satisfaction score of 4.67 • 4032 Market: Earned a solid rating of 4.15 Rating Breakdown (Fairway Café and Pool Café): • "Very Satisfied": 1,018 ratings
• "Satisfied": 335 ratings • "Not Satisfied": 7 ratings • "Very Unsatisfied": 0 ratings Both the Pool Cafe and Fairway Cafe set new records for the total number of satisfactory responses, underscoring their popularity and consistent performance.
2025 Cullasaja Club Member Satisfaction Survey
Overall Concessions F&B Satisfaction
Concession Outlets - Fairway Café Overall Satisfaction with Fairway Cafe
Did Not Use/Rate
Satisfied
Very Unsatisfied
Neutral
Not Satisfied
Very Satisfied
Total
Average
20
70% 209 27% 81 1% 4
3
297
4.67
1.0%
20
Professionalism of Fairway Cafe Staff
88% 265 11% 33 0% 1 0.3% 1
300
4.87
19
Quality of Fairway Cafe Food and Beverage 68% 206 30% 89 2% 5 0.3% 1
301
4.66
59
Totals
680 76%
203 23%
10
5
898
898
% of Whole
1%
0.6%
Total % of Responses Satisfied= 98%
Neutral= 1%
Total % of Responses Unsatisfied= 0.6%
Concession Outlets - Poolside Café
Did Not Use/Rate
Satisfied
Neutral
Not Satisfied
Very Unsatisfied
Very Satisfied
Total
Average
92
Overall Satisfaction with Pool Side Cafe
60% 103 32% 55 7% 12 1% 1
171
4.52
84
Professionalism of Pool Side Cafe Staff
82% 142 11% 20 7% 12
174
4.75
86
Quality of Pool Side Cafe Food and Beverage 56% 93 35% 57 8% 14 1% 1
165
4.47
Totals
338
132
38
2
510
66% 26% 7% 0.4%
% of Whole
Total % of Responses Satisfied= 92%
Neutral= 7%
Total % of Responses Unsatisfied= 0.4%
5.00
4.00
3.00
2.00
1.00
Concession Outlets - 4032 Market Overall Satisfaction with 4032 Market
Did Not Use/Rate
Satisfied
Neutral
Not Satisfied
Very Unsatisfied
Very Satisfied
Total 100
Average
41% 41 37% 37 18% 18 4% 4
4.15
106
Golf Operations and Golf Shop Golf Operations delivered an exceptional performance in the 2025 Member Satisfaction Survey, with all metrics scoring 4.7 or higher on a 5-point scale. An impressive 97% of all ratings were either "Satisfied" or "Very Satisfied", reflecting outstanding member approval across the board. Rating Breakdown: • "Very Satisfied": 2,460 ratings • "Satisfied": 451 ratings
• "Not Satisfied": 11 ratings • "Very Unsatisfied": 2 ratings
Notably, one of the "Very Unsatisfied" ratings came from a Social Member expressing concern over guest fees and # of allowable golf rounds for their membership category, highlighting a specific area of feedback outside the core Golf membership. These results underscore the Golf Department's continued excellence and strong alignment with member expectations.
2025 Cullasaja Club Member Satisfaction Survey
Overall Satisfaction with Golf Operations / Golf Shop
Did Not Use
Satisfied
Neutral
Not Satisfied Very Unsatisfied
Very Satisfied
Total
Weighted
Golf Operations Satisfaction Overall Satisfaction with Golf Operations
% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings or Rate Responses Average
81% 213
16% 41
3% 7
1
2
43
264
4.75
0.4%
0.8%
Overall Satisfaction with Golf Pro (Charles)
87% 238
12% 32
1% 4
35
274
4.85
Overall Satisfaction with Asst Pros
88% 211
10% 25
2% 4
54
240
4.86
Outside Cart Staff Level of Service
87% 220
11% 29
1% 2
0.8% 2
47
253
4.85
Range Staff Professionalism and Level of Service 81% 200
17% 41
2% 6
48
247
4.79
Golf Pro Shop Service & Friendliness
90% 257
9% 25
1% 3
0.3% 1
23
286
4.88
Variety of Golf Shop Merchandise
75% 223
19% 56
6% 18
0.3% 1
15
298
4.68
Quality of Golf Merchandise
81% 241
17% 50
2% 6
15
297
4.79
Golf Tournaments & Events
71% 135
19% 36
7% 14
2.1% 4
78
189
4.60
Clinics and Lessons (Charles)
76% 78
17% 17
5% 5
2.0% 2
120
102
4.68
Clinics and Lessons (Beth)
88% 114
8% 10
4% 5
106
129
4.84
Condition & Cleanliness of Golf Carts
81% 148
17% 32
2% 3
88
183
4.79
Attention to Detail at the Practice Areas
75% 182
24% 57
1% 3
50
242
4.74
Totals
2460 82%
451 15% 97%
80
11
2
722
3004
3004 3004
% of Whole
3% 3%
0.37%
0.07%
Total % of Responses Unsatisfied= 0.43%
Total % of Responses Satisfied=
Neutral=
2025 to 2024 2025 to 2023 2024 to 2022
Golf Operations and Golf Shop
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 GAP 4.5 4.05 4.10 4.28 4.35 4.38 4.38 4.48 4.44 4.41 4.60 0.18
GAP
GAP
Golf Tournaments & Events
0.16
0.11
Attention to Detail at the Practice Areas
4.5 4.10 4.35 4.44 4.47 4.53 4.39 4.49 4.52 4.56 4.74 0.18
0.22
0.25
Clinics and Lessons - Charles
4.2 4.13 3.93 4.25 4.27 4.36 4.32 4.50 4.51 4.55 4.68 0.13
0.16
0.17
Clinics and Lessons - Beth
4.84
Outside Cart Staff Level of Service
3.8 4.24 4.54 4.58 4.48 4.68 4.46 4.74 4.84 4.80 4.85 0.05
0.01
0.11
Variety of Golf Shop Merchandise
4.4 4.31 4.29 4.38 4.36 4.55 4.56 4.67 4.70 4.59 4.68 0.09
-0.02 0.01
Overall Satisfaction with Golf Operations
4.5 4.40 4.57 4.75 4.69 4.71 4.70 4.72 4.75 4.70 4.75 0.05
0.00
0.03
Quality of Golf Merchandise
4.5 4.44 4.47 4.64 4.54 4.71 4.70 4.75 4.75 4.74 4.79 0.05
0.04
0.04
Golf Pro Shop Service & Friendliness
4.5 4.48 4.66 4.87 4.85 4.78 4.81 4.82 4.86 4.85 4.88 0.03
0.02
0.07
Average of All Metrics= 4.36 4.27 4.36 4.53 4.50 4.59 4.54 4.65 4.67 4.76 4.77 0.01 0.10 0.12
Golf Course The Golf Course maintained strong member approval in 2025, with all metrics scoring 4.4 or higher on a 5- point scale. While overall satisfaction dipped slightly compared to 2024, the program still achieved a commendable 93% "Satisfied" or "Very Satisfied" rating-reflecting continued excellence. Rating Breakdown: • "Very Satisfied": 1,331 ratings • "Satisfied": 478 ratings
• "Not Satisfied": 36 ratings • "Very Unsatisfied": 8 ratings
Of the 44 total unsatisfactory ratings, five Members accounted for 21, representing 48% of the negative feedback. Notably, the same Social Member submitted a "Very Unsatisfied" rating due to concerns about unaccompanied guest fees and limitations on allowable golf rounds. The Overall Satisfaction score for the Golf Course reached 4.61, comfortably exceeding the Club's goal of 4.0 and reinforcing the program's high standards.
2025 Cullasaja Club Member Satisfaction Survey
Overall Satisfaction with the Golf Course
Did Not Use
Very Unsatisfied
Very Satisfied
Satisfied
Neutral
Not Satisfied
Total
Weighted
Golf Course Satisfaction
% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings or Rate Responses Average
69% 172 25% 62 82% 206 14% 36 59% 149 25% 64 59% 148 31% 77 66% 162 28% 70 67% 167 26% 65 67% 168 28% 70 76% 159 16% 34
4% 9 2% 5 13% 32 7% 18 4% 11 4% 9 2% 6 5% 11
1
248 251 252 249 246 248 251 209
1.6% 4 1.2% 3 2.8% 7 1.6% 4 0.4% 1 2.8% 7 2.0% 5 2.4% 5
0.4%
44 46 43 43 43 45 43 71
Overall Satisfaction with the Golf Course Golf Course Superintendent (Tom Nelson)
4.61 4.76 4.41 4.47 4.58 4.58 4.58 4.66
0.4% 1
Condition of Greens Condition of Fairways Condition of Tees Condition of Bunkers
0.8% 2 0.8% 2
0.8% 2
Condition of Driving Range
Satisfaction with New Short Game Practice Area
1954
1331 68%
478 24% 93%
101 5%
36
8
378 1954
Totals
1.8%
0.4%
% of Whole
1954
5%
2%
Total % of Responses Satisfied=
Neutral=
Total % of Responses Unsatisfied=
2025 to 2024 2025 to 2023 2024 to 2022
Golf Course Satisfaction Condition of Practice Facilities
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 GAP 4.30 4.03 4.32 4.54 4.52 4.45 4.30 4.34 4.38 4.54 4.58 4.10 4.08 4.01 4.21 4.19 4.20 3.93 4.26 4.48 4.74 4.58 4.40 4.41 4.36 4.62 4.62 4.51 4.43 4.45 4.57 4.64 4.66 4.40 4.41 4.47 4.68 4.61 4.60 4.54 4.63 4.66 4.78 4.58 4.50 4.47 4.60 4.70 4.72 4.66 4.57 4.64 4.71 4.85 4.47 4.50 4.48 4.54 4.80 4.67 4.70 4.58 4.67 4.67 4.83 4.41 4.70 4.81 4.82 4.91 4.87 4.91 4.85 4.82 4.84 4.91 4.76 4.50 4.44 4.52 4.75 4.73 4.66 4.50 4.59 4.71 4.84 4.61 -0.23 -0.09 0.02 -0.38 -0.25 -0.17 -0.42 -0.27 -0.26 -0.15 -0.07 -0.05 GAP GAP 0.24 0.32 0.21 0.04 0.20 -0.16 0.10 0.02 0.09 -0.20 -0.08 -0.05
Condition of Bunkers
Condition/Cleanliness of the On-Course Restrooms
Condition of Tees
Overall Satisfaction with the Golf Course
Condition of Fairways Condition of Greens
Golf Course Superintendent Performance
-0.18 -0.05
0.03
Average of All Metrics= 4.43
4.39
4.46
4.65
4.62
4.59
4.46
4.55
4.63
4.77
4.58
Croquet The Croquet Program maintained solid performance in 2025, with all metrics scoring 4.0 or higher on a 5- point scale. A strong 78% of all ratings were either "Satisfied" or "Very Satisfied", reflecting continued member appreciation, however our goal is to improve the overall satisfaction in this department in 2026 since the overall average ratings dropped by 0.19 points year-over-year. Rating Breakdown: • "Very Satisfied": 252 ratings • "Satisfied": 130 ratings
• "Not Satisfied": 21 ratings • "Very Unsatisfied": 5 ratings
The program's Overall Satisfaction score reached 4.3, exceeding the Club's goal of 4.0 and reinforcing its value to members. However, seven memberships accounted for 17 of the 26 negative ratings, representing 65% of all dissatisfaction. Notably, three of these memberships also rated the program poorly in 2024.
Overall Satisfaction with Croquet
2025 Cullasaja Club Member Satisfaction Survey
Cullasaja Club Croquet
Very Satisfied
Satisfied
Neutral
Not Satisfied Very Unsatisfied
Total Ratings Average
Did Not Use/Rate
51% 56
33% 36
10% 11 2.8% 3
2.8% 3
115
109
4.28
Overall Satisfaction with the Croquet Program
39% 28
33% 24
25% 18 2.8% 2
105
72
4.08
Level of Satisfaction with Croquet Tournaments
48% 51
19% 20
22% 23 8.5% 9
2.8% 3
105
106
4.01
Level of Satisfaction with Brian Lozano
75% 80
16% 17
9% 10
128
107
4.65
Level of Satisfaction with Terry Fugate
43% 44
33% 34
15% 15 7.8% 8
1.9% 2
105
103
4.07
Condition of Croquet Lawns
Satisfaction with Croquet Programs and Activities 49% 49
35% 35
15% 15 2.0% 2
108 666
101 598
4.30
Totals
252 52%
130 27%
81
21
5
489
% of Whole
17%
4.3%
1.0%
3
2
1
78%
Neutral= 17%
Total % of Responses Unsatisfied= 5%
Total % of Responses Satisfied=
489 489
2025 to 2024 2025 to 2023
2017 2018 2019 2020 2021 2022 2023 2024 2025
Cullasaja Club Croquet
GAP
GAP
4.10
4.62
4.73
4.71
4.71
4.43
4.38 4.46
4.28
-0.18
-0.11
Overall Satisfaction with the Croquet Program
4.01
4.01 4.38
4.01
-0.37
0.00
Level of Satisfaction with the Croquet Director (Brian)
4.32
4.72
4.83
4.69
4.62
4.60
4.40 4.69
4.65
-0.03
0.25
Level of Satisfaction with the Croquet Pro (Terry)
4.45
4.76
4.67
4.64
4.50
4.46
4.37 4.40
4.30
-0.10
-0.07
Satisfaction with Croquet Programs and Activities
4.26 4.39
4.08
-0.31
-0.17
Level of Satisfaction with the Croquet Tournaments
4.07
4.55
4.60
4.63
4.57
4.20
4.21 4.23
4.07
-0.16
-0.14
Satisfaction/Condition of Croquet Lawns
Average of All Metrics=
4.23
4.66
4.71
4.67
4.60
4.34
4.25 4.42
4.23
-0.19
-0.01
Tennis The Tennis Program continued its strong performance in 2025, with all metrics scoring 4.2 or higher on a 5- point scale-demonstrating consistently high member satisfaction, however our goal is to improve the overall satisfaction in this department in 2026. • "Very Satisfied": 254 ratings • "Satisfied": 87 ratings In total, 83% of responses were either "Satisfied" or "Vet)' Satisfied", reinforcing the program's positive reputation. Interestingly, two Members accounted for 8 of the 15 unsatisfactory ratings, representing 53% of the negative feedback. The Overall Satisfaction score reached 4.4, up 0.2 points from 2024, and remains well above the Club's target of 4.0-highlighting continued excellence in Tennis programming and member experience. • "Not Satisfied": 13 ratings • "Vet)' Unsatisfied": 2 ratings
Very Satisfied
Satisfied
Neutral
Not Satisfied Very Unsatisfied
Cullasaja Club Tennis
Did Not Use/Rate Total Ratings Average
4.41 4.56 4.30 4.16 4.49 4.65 4.23
61% 34
23% 13
14% 8
2% 1
56
142
Overall Satisfaction with the Tennis Program
71% 51
15% 11
13% 9
1% 1
126
72
Condition of Tennis Courts
55% 31
25% 14
14% 8
5% 3
137
56
Satisfaction with Tennis Programs and Activities
45% 22
33% 16
16% 8
6% 3
139
49
Satisfaction with Tennis Tournaments
68% 36
15% 8
15% 8
2% 1
135
53
Overall Satisfaction with the Tennis Pro (Joe Sewell)
75% 47
16% 10
10% 6
129
63
Overall Satisfaction with the Tennis Pro (Heather Bell)
55% 33
25% 15
10% 6
8% 5
2% 1
131 939
60
Overall Satisfaction with the Tennis Director (Chris Harris)
254
87
53
13
2
409
Totals
409
62%
21%
13%
3.2%
0.5%
% of Whole
5
4
3
2
1
Total % of Responses Satisfied= 83%
Neutral= 13%
Total % of Responses Unsatisfied= 3.7%
409
2025 to 2024 2025 to 2023
2025 4.56
Cullasaja Club Tennis Condition of Tennis Courts
2017 2018 2019 2020 2021 2022 2023 2024 4.48 4.77 4.57 4.63 4.55 4.68 4.64 4.67
GAP -0.1
GAP -0.1
4.15 4.52 4.34 4.71 4.21 4.37 4.39 4.29
4.23
-0.1
-0.2
Overall Satisfaction with the Tennis Program
4.15 4.52 4.41 4.62 4.22 4.22 4.27 4.24
4.30
0.1
0.0
Satisfaction with Tennis Programs and Activities
4.49
Overall Satisfaction with the Tennis Pro (Joe Sewell)
4.24 4.16 4.31 4.46 4.29
4.23
-0.1
-0.2
Overall Satisfaction with the Tennis Director (Chris)
4.61
4.65
0.0
Overall Satisfaction with the Tennis Pro (Heather)
0.0
0.0
Average of All Metrics= 4.26 4.60 4.44 4.65 4.33 4.42 4.43 4.45
4.45
Fitness & Wellness The Fitness & Wellness program achieved a record-breaking performance in 2025, setting a new high for overall average metric score. An impressive 91 % of all ratings were either "Satisfied" or "Very Satisfied" an 8% increase over 2024. • "Very Satisfied": 789 ratings • "Satisfied": 262 ratings Notably, just three Members accounted for 10 of the 15 unsatisfactory ratings, representing 66% of all negative feedback. It seems they had an issue with particular classes or instructors, however the majority rated the classes and instructors favorably. Nearly every measured category in the 2025 Fitness & Wellness survey showed improvement compared to the previous year. The program's Overall Satisfaction score reached 4.5, surpassing the Club's target of 4.0 and reflecting strong member engagement and satisfaction. • "Not Satisfied": 12 ratings • "Very Unsatisfied": 3 ratings
Very Satisfied
Satisfied
Neutral
Not Satisfied Very Unsatisfied
Total
Did Not Use
Club Fitness & Wellness Satisfaction Overall Satisfaction with the Fitness Program
% of Whole # of Ratings
% of Whole
# of Ratings
% of Whole
# of Ratings % of Whole # of Ratings % of Whole # of Ratings
or Rate
Ratings
Average
60% 127
34% 72 21% 38 25% 16 28% 23 16% 14
5% 2% 8% 8% 2%
10
1% 2
62 80
211 185
4.54 4.75 4.59 4.43 4.79 4.40 4.45 4.39 4.43 4.49 4.66 4.68 4.33 4.79 4.11 4.48 4.56
Level of Satisfaction with the Fitness Director (Onifer Wilmoth 77% 143
4 5 7 2 6 4 5 5 5 3 2 2 5 6 2
67% 42 60% 50 81% 69 60% 18 60% 24 61% 14 65% 15 63% 22 74% 26 74% 25 67% 18 84% 75 48% 13 71% 22 67% 86
143 127 130 160 152 161 189 162 160 155 161 133 159 161
63 83 85 30 40 23 23 35 35 34 27 89 27 31
Overall Satisfaction with the Fitness Classes (Erica) Overall Satisfaction with the Fitness Classes (Brian) Overall Satisfaction with the Fitness Classes (Onifer) Overall Satisfaction with the Fitness Classes (Carol) Overall Satisfaction with the Fitness Classes (Robert)
2% 2
1% 1
20%
6
20% 10% 22% 22% 14%
28% 11
3% 1
17% 13% 23% 17% 21% 15% 10% 22% 16%
4 3 8 6 7 4 9 6 5
Overall Satisfaction with the Fitness Classes (Gay)
Overall Satisfaction with the Fitness Classes (Tricia)
Overall Satisfaction with Aqua Aerobics / Therapy
9% 6% 7% 6%
Overall Satisfaction with the Personal Training (Onifer) Overall Satisfaction with the Personal Training (Manu) Overall Satisfaction with the Personal Training (Brian) Overall Satisfaction with the Massage Therapy (Manu) Overall Satisfaction with the Massage Therapy (Emily) Overall Satisfaction with the Massage Therapy (Brian)
7% 2
4% 1
22%
7% 2 3% 1 2% 2
6% 8%
1
23% 30
10
99
128
Overall Satisfaction with the Pool
789
262
83
12
3
2394
1149
Totals
1149
69%
23%
7%
1.0%
0.3%
% of Whole
1149
91%
7%
1%
Total % of Responses Satisfied=
Neutral=
Total % of Responses Unsatisfied=
1149
5
4
3.00
2.00
1
Club Leadership Ratings Club Leadership earned an impressive average overall rating of 4.68 in 2025, reflecting strong member confidence and satisfaction. • "Very Satisfied": 3,623 ratings • "Satisfied": 544 ratings • "Not Satisfied": 65 ratings • "Very Unsatisfied": 34 ratings While the vast majority of feedback was overwhelmingly positive, it's worth noting that just seven memberships accounted for nearly half of the "Very Unsatisfied" ratings. Interestingly, three of these memberships submitted identical ratings for the same employees in 2024, suggesting a consistent pattern of dissatisfaction.
2025 Cullasaja Club Member Satisfaction Survey
Overall Satisfaction with Club Staff
Please rate your level of satisfaction with the performance of the Clubhouse Staff.
Did Not Use
Very Unsatisfied
Very Satisfied
Satisfied
Neutral
Not Satisfied
Total
Weighted
Clubhouse Leadership
Responses Average
% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings or Rate
91% 298 8% 26 97% 305 3% 9 88% 281 10% 32 93% 297 6% 19 86% 192 10% 23 84% 147 11% 20 87% 255 11% 31 81% 219 17% 46
1% 3 0% 1 1% 3 1% 2 3% 7 5% 8 2% 6 2% 5
0.3% 1
328 4.89 315 4.97 318 4.86 319 4.92 222 4.83 175 4.79 294 4.83 271 4.78
General Manager / COO (Chris Conner)
8 7 4
CFO (Tim Lamphier)
0.3% 1 0.3% 1
0.3% 1
Clubhouse Manager (Robie Mendoza)
Receptionist (Zoe)
77
Staff Accountant (Kassidy Henkel)
107
Payroll and Acct Assistant (Judy Keener)
0.7% 2 0.4% 1
20 28
Membership Director (Amy Fine)
Social/Communications Director (Heather Bell)
1994 89%
206 9%
35
6
1
251 2242
Totals
2%
0.3%
0.04%
% of Whole
2242
Total % of Responses Satisfied= 98%
2%
0.3%
Neutral=
Total % of Responses Unsatisfied=
2025 to 20242025 to 2023
Club Staff
2017 2018 2019 2020 2021 2022 2023 2024 2025 4.95 4.98 4.97 4.97 4.93 4.93 4.94 4.97 4.89 4.94 4.98 4.97 4.97 4.96 4.97 4.98 4.98 4.97
GAP -0.1
GAP 0.0 0.0
General Manager (Chris Conner)
0.0
CFO (Tim Lamphier)
4.86
Clubhouse Manager (Robie Mendoza)
0.0
0.0
4.90 4.94 4.96 4.93 4.87 4.90 4.87 4.85 4.85
Golf Pro (Charles Beurmann)
-0.9
-0.4
4.62 4.18 4.61 3.75
Chef (Scott Craig)
4.61
Food and Beverage Director (Jessica Spaulding)
0.0 0.2 0.0 0.0
4.9
4.91 4.90 4.58 4.74 4.89 4.86
Dining Room Manager (Jadyn du Randt)
Overall Satisfaction with Dining Captain (Silvahna Smith)
4.9
Beverage Manager (David Matthey)
-0.1
4.88 4.95 4.93 4.94 4.92 4.87 4.95 4.91 4.90
Receptionist (Zoe)
4.83
Staff Accountant (Kassidy Henkel)
0.0 0.1
0.0 0.3
4.78 4.91 4.90 4.92 4.83 4.85 4.79 4.85 4.83
Membership Director (Amy Fine)
4.45 4.68 4.78
Social/Communications Director (Heather Bell)
-0.1
-0.1
4.81 4.82 4.91 4.87 4.91 4.85 4.85 4.91 4.76
Golf Course Superintendent (Tom Nelson)
4.75
Fitness Director (Onifer Wilmoth)
-0.4 -0.1
0.0
4.00 4.06 4.06 4.38 4.01 4.16 4.31 4.46 4.29 4.23
Croquet Director (Brian Lozano)
-0.2
Tennis Pro (Chris Harris)
OVERALL AVERAGE 4.88 4.93 4.94 4.93 4.70 4.69 4.61 4.75 4.68 -0.1 0.1
2025 Cullasaja Club Member Survey Summary The 2025 Member Satisfaction Survey reflects a strong overall performance, with four departments showing notable increases in satisfaction: Wellness, Golf Operations, F&B Concessions, and Staff Service and Professionalism. These improvements underscore the Club's continued commitment to enhancing the member experience. Conversely, three departments: Clubhouse Dining, Golf Course, and Croquet experienced declines in satisfaction compared to 2024. While these areas still received solid ratings, they have been flagged for focused improvement.
Department Overall Average Member Satisfaction Score Clubhouse Staff 98% Overall Club 97% Golf Shop and Golf Operations 97% Golf Course 94% Fitness/Wellness 94% Pool 91% Concessions 89% Croquet 84% Tennis 83% Clubhouse Dining 83% Overall Average 91%
The chart to the right illustrates the percentage of ratings that were "Satisfied" or "Very Satisfied" across all departments. On average, 91 % of all departmental ratings met or exceeded satisfaction, meaning more than 9 out of 10 Members expressed positive feedback. Action Plans Underway: Departments highlighted in yellow are currently undergoing improvement initiatives. Although each of these still received over 80% satisfactory ratings, our goal is to elevate them into the green zone by 2026. Member Sentiment: With over 17,600 ratings and more than 1,200 written comments reviewed, it's clear that the Cullasaja Membership remains highly satisfied and deeply engaged in their Club experience. We are excited for what 2026 brings with a renewed emphasis on hiring amazing seasonal staff and updated amenities helping guarantee another remarkable and memorable year ahead.
Sincerely,
Chris Conner, GM/COO Cullasaja Club
% Very Unsatisfied
2025 Club Survey
TOTAL RATINGS VERY SATISFIED
SATISFIED NOT SATISFIED VERY UNSATISFIED
to Total Ratings 0.04%
2688 3871
2181 2628
494 898 203 132 282 451 478 130
12
1
Overall Club
251
94
2%
Clubhouse Dining
888 472 758
680 338 464
5 2 8
Fairway Café
Pool Café
4 2 8 5 2 3
0.5% 0.1% 0.4% 1.2% 0.6% 0.3%
2025 Live Entertainment Golf Operations (Shop)
2924 1853
2460 1331
11 36 21 13 12
Golf Course
408 356
252 254 789
Croquet Tennis Fitness
87
1066
262
118
86
30
2
Pool
1226
958
197
42
29
Club Staff TOTALS
2% 0.9%
16,628
12,421
3,644
415 2%
148
75%
22%
0.9%
# Responses Satisfied=
% Responses Not Satisfied=
97%
3%
HAPPY QUOTIENT
UNHAPPY QUOTIENT
2025 Club Survey
TOTAL RATINGS VERY SATISFIED
SATISFIED NOT SATISFIED VERY UNSATISFIED
2688 3871
81% 68% 77% 72% 61% 84% 72% 62% 71% 74% 73% 78% 75%
18% 23% 23% 28% 37% 15% 26% 32% 24% 25% 25% 16% 22%
0.4% 6.5% 0.6% 0.4% 1.1% 0.4% 1.9% 5.1% 3.7% 1.1% 1.7% 3.4% 2.5%
0.04% 2.4%
100%
0.5% 8.9% 0.6% 0.4% 1.6% 0.4% 2.4% 6.4% 4.2% 1.4% 1.7% 5.8%
Overall Club
91% 99%
Clubhouse Dining
888 472 758
Fairway Café
100%
Pool Café
0.5% 0.1% 0.4% 1.2% 0.6% 0.3%
98%
2025 Live Entertainment Golf Operations (Shop)
2924 1853
100% 98% 94% 96% 99% 98% 94% 97%
Golf Course
408 356
Croquet Tennis Fitness Club Staff TOTALS Pool
1066
118
1226
2.4%
16,628
0.89%
3%
6 memberships, representing 0.9% of the total membership, were responsible for 59 of the 148 “Very Unsatisfied” ratings, or 40% of the total. 10 memberships, representing 1.5% of the total membership, were responsible for 30%; or 122 of the 415 of the
Cullasaja Club 2025 Member Satisfaction Survey
Q1 What is your current age?
Answered: 345 Skipped: 2
39 or Younger
40 to 49
50 to 59
60 to 69
70 to 79
80 to 89
90 or Older
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES
RESPONSES
0.29%
1
39 or Younger
2.61%
9
40 to 49
7.54%
26
50 to 59
27.54%
95
60 to 69
47.25%
163
70 to 79
14.20%
49
80 to 89
0.58%
2
90 or Older
TOTAL
345
1 / 79
Cullasaja Club 2025 Member Satisfaction Survey
Q2 What is your gender?
Answered: 343 Skipped: 4
Male
Female
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES
RESPONSES
52.48%
180
Male
47.52%
163
Female
TOTAL
343
2 / 79
Cullasaja Club 2025 Member Satisfaction Survey
Q3 How many years have you been a member of the Cullasaja Club?
Answered: 346 Skipped: 1
This is our First Season/Year
2-4 years
5-9 years
10-14 years
15-19 years
20 or more years
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES
RESPONSES
8.38%
29
This is our First Season/Year
23.12%
80
2-4 years
26.01%
90
5-9 years
7.51%
26
10-14 years
8.38%
29
15-19 years
26.59%
92
20 or more years
TOTAL
346
3 / 79
Cullasaja Club 2025 Member Satisfaction Survey
Q4 On average, how many weeks do you spend at Cullasaja each season?
Answered: 345 Skipped: 2
All 26 weeks or more
20-25 weeks, or 5 months
15-19 weeks, or 4 months
10-14 weeks, or 3 months
1-9 weeks, or 1 or 2 months
Only a couple of weeks / less than 1 month
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES
RESPONSES
26.67%
92
All 26 weeks or more
32.46%
112
20-25 weeks, or 5 months
11.88%
41
15-19 weeks, or 4 months
11.01%
38
10-14 weeks, or 3 months
13.62%
47
1-9 weeks, or 1 or 2 months
4.35%
15
Only a couple of weeks / less than 1 month
TOTAL
345
4 / 79
Cullasaja Club 2025 Member Satisfaction Survey
Q5 Overall Satisfaction with the Cullasaja Club
Answered: 343 Skipped: 4
VERY SATISFIED
SATISFIED NEUTRAL NOT
VERY UNSATISFIED
TOTAL WEIGHTED AVERAGE
SATISFIED
Overall Satisfaction with your Cullasaja Club Membership Overall Value of your Membership Friendliness & Courtesy of Club Staff Professionalism of Club Staff Cleanliness of Facilities and Grounds Satisfaction with Club Events and Activities Satisfaction with the Club Member App Club Accounting and Billing Satisfaction
73.68% 252 62.65% 213 97.94% 333 95.04% 326 90.09% 309 61.95% 210 65.50% 224 83.33% 285
23.10% 79 32.06% 109 2.06% 7 4.37% 15 9.04% 31 29.79% 101 29.53% 101 14.33% 49
2.34% 8 4.12% 14 0.00% 0 0.58% 2 0.87% 3 7.37% 25 4.39% 15 2.05% 7
0.88% 3 0.88% 3 0.00% 0 0.00% 0 0.00% 0 0.88% 3 0.58% 2 0.29% 1
0.00% 0 0.29% 1 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0
342
4.70
340
4.56
340
4.98
343
4.94
343
4.89
339
4.53
342
4.60
342
4.81
5 / 79
Cullasaja Club 2025 Member Satisfaction Survey
Q6 Please rate your level of agreement with the following statements:
Answered: 341 Skipped: 6
STRONGLY AGREE
AGREE NEUTRAL DISAGREE STRONGLY DISAGREE
TOTAL WEIGHTED AVERAGE
I am proud when I bring family and guests to the Club Cullasaja Club Does a Good Job Communicating With Me My Spouse/Designated Adult (if applicable) and I Feel a Part of the Cullasaja "Family". We are involved and enjoying it Overall, I have confidence in the Club's Management Team Overall, I have confidence in the Club's Board of Governors
76.99% 261 79.12% 269 70.92% 239
19.17% 65 20.00% 68 24.93% 84
3.54% 12 0.88% 3 3.26% 11
0.29% 1 0.00% 0 0.89% 3
0.00% 0 0.00% 0 0.00% 0
339
4.73
340
4.78
337
4.66
81.82% 279 64.41% 219
15.84% 54 26.47% 90
2.05% 7 8.24% 28
0.29% 1 0.59% 2
0.00% 0 0.29% 1
341
4.79
340
4.54
6 / 79
Cullasaja Club 2025 Member Satisfaction Survey
Q7 Please Rate Your Level of Desire to See the Following Potential Improvements Made at the Club (#1 for most desirable)
Answered: 333 Skipped: 14
Improving Employee Housing for... Renovating and Enlarging the Fairway Cafe Building a New Golf Learning Center with... Adding 3 Pickleball Courts at an... Renovating and Improving the Sweetwater... I am Not Interested in Enjoying Any... I Would Support All of These...
0
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
TOTAL SCORE
Improving Employee Housing for Managers to Attract the Best Employees Renovating and Enlarging the Fairway Cafe Building a New Golf Learning Center with Trackman Technology Adding 3 Pickleball Courts at an Appropriate Location Renovating and Improving the Sweetwater Dining Room in the Clubhouse I am Not Interested in Enjoying Any of the Above Listed Improvements I Would Support All of These Improvements
33.09% 91
25.45% 70
22.18% 61
10.18% 28
6.18% 17
1.45% 4
1.45% 4
275
5.59
19.49% 53 12.19% 34 14.75% 41 13.17% 37 2.70% 5 24.17% 51
27.94% 76 16.13% 45 9.35% 26 20.28% 57 1.08% 2 3.79% 8
18.38% 50 16.85% 47 11.15% 31 19.57% 55 4.86% 9 7.58% 16
16.54% 45 22.58% 63 11.15% 31 18.15% 51 6.49% 12 7.11% 15
8.82% 24 15.41% 43 21.58% 60 17.44% 49 9.73% 18 10.90% 23
5.51% 15 9.68% 27 12.95% 36 9.61% 27 22.16% 41 29.38% 62
3.31% 9 7.17% 20 19.06% 53 1.78% 5 52.97% 98 17.06% 36
272
5.03
279
4.29
278
3.69
281
4.58
185
2.02
211
3.67
7 / 79
Cullasaja Club 2025 Member Satisfaction Survey
Q8 Are there any aspirational amenities or offerings you would like to see at the Club? Year Round Residents Highlighted
Answered: 126 Skipped: 221
#
RESPONSES
DATE
1
I may miss being able to say this, but "I DO NOT THINK WE NEED TO ADD PICKLEBALL COURTS....EVER!!
10/16/2025 1:29 PM
2
Thanksgiving and New Year’s Eve meal offerings.
10/16/2025 12:43 PM
3
We really enjoy the wellness classes.
10/16/2025 11:41 AM
4
no
10/16/2025 10:50 AM
5
I would like improved causal dinning in the current fitness center that would allow removal of the current Fairway Cafe out of our great view and out of the golfing activities. The new Fairway Cafe and location would only service golfers.
10/16/2025 10:39 AM
6
more golf clinics
10/16/2025 10:22 AM
7
If not pickle ball look into Padel courts. its quieter
10/16/2025 9:46 AM
8
Maybe some snacks on golf course shelters front and back side
10/16/2025 9:46 AM
9
No
10/16/2025 9:36 AM
10
Can not think of any
10/16/2025 6:25 AM
11
Improving golf course restrooms
10/15/2025 1:17 PM
12
YES! The on course bathrooms really need to be upgraded! Check out Toxaways and you feel like you are in an upscale hotel. I am really surprised they were not done when the golf course was done or the clubhouse. A lot of women are talking about this but forgot to put it down in the survey . Place to sit down and watch sports on a big screen TV with comfortable seating and beverages.
10/15/2025 1:00 PM
13
10/14/2025 6:10 PM
14
No
10/14/2025 4:31 PM
15
Padel Courts in lieu of pickle ball courts
10/14/2025 3:05 PM
16
Spa
10/14/2025 2:10 PM
17
No
10/14/2025 11:24 AM
18
Red-light therapy,sauna,steam room,whirlpool,outdoor yoga deck,treatment room for Aesthetician
10/13/2025 1:35 PM
19
Made to order breakfast served daily
10/13/2025 12:32 PM
20
Bridge table accesess at
10/13/2025 11:54 AM
21
Pickle Ball
10/11/2025 4:50 PM
22
I think it was a waste of money to buy the house next to the club. The Activity Center and workout room are fine as is. I don't think the purchased house will have enough parking, also. Sometimes I feel like the club is just looking for ways to spend money instead of what is necessary. I am not happy that the debt limit per member was increased either.
10/11/2025 10:31 AM
23
A place for dinner when club closed for member-guest events
10/11/2025 10:27 AM
24
Mens lounge
10/11/2025 8:14 AM
25
Pickleball
10/11/2025 7:11 AM
8 / 79
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