2025 Club Survey Review

2025 Cullasaja Club Member Satisfaction Survey Review In 2025, we received 345 completed Member Satisfaction surveys, representing 54% of the total membership - a notable increase from 281 surveys (47%) in 2024. Members were asked to rate their satisfaction across 65 distinct metrics by department. This year's survey generated 17,638 individual ratings, which is 1,546 more than in 2024. Overall satisfaction remained strong with the increased ratings year-over-year.

• 91 % of all ratings were either "Very Satisfied" or "Satisfied" • Only 3% were rated as "Not Satisfied" or "Very Unsatisfied"

Rating Breakdown ( 17,638 total ratings): • 70% - Very Satisfied (12,421 ratings) (2024: 77% / 2023: 71%)

• 21 % - Satisfied (3,644 ratings) • 6% - Neutral (1,010 ratings) • 2% - Not Satisfied (415 ratings) • 0.8% - Very Unsatisfied (148 ratings)

Notable Trends: • 6 memberships (0.9% of total) were responsible for 59 of the 148 "Very Unsatisfied" ratings, accounting for 40% of that category. • 10 memberships (1.5% of total) submitted 122 of the 415 combined "Not Satisfied" and "Very Unsatisfied" Ratings, or 30% of all less-than-satisfied feedback in the survey.

These insights help us better understand where satisfaction is thriving and where targeted improvements can make the greatest impact.