HOA New Homeowner Guidebook

2026

CULLASAJA NEW HOMEOWNERS

Maintenance Director

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Project Management Director

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Dear New Cullasaja Property Owner,

Welcome to our community! We're thrilled you've chosen to call our beautiful and welcoming neighborhood home. The Cullasaja HOA staff is here to provide you with carefree mountain home living, guided by our Vision. This Flipbook offers an overview of the services we provide for you and your home. We'd love to host a "new homeowner meeting" to introduce you to our management team, share what we can do for you, and address any questions you may have. Please contact Monica Vinson at 828-526-3646 ext. 406 or email at mvinson@cullasaja-club.com to schedule your new homeowner meeting once you get settled in your new home. In this Flipbook, you'll find an "Important HOA Documents" checklist, with red-starred * items being your top priority. Click on the links for immediate access, or explore the Flipbook directly. Other documents are also valuable but less urgent. You'll also find essential resources, like an HOA Staff List, Important Phone Numbers, and the HOA Newsletter. Please review the HOA Declaration, Covenants, and ACC Design Standards to acclimate to the community and fully enjoy your new property. We're here to help evety step of the way! Monica Vinson (HOA Office Manager), direct line - 828-526-3646, mvinson@cullasaja-club.com. She can answer all your HOA questions and/or direct you to the right person to speak with; or create work orders to get work done at your home. This number is your go-to number during business hours of 8:00 a.m. - 4:00 p.m., Monday - Friday. Entrance Guard Gate, main line - 828-526-3720. This is the after-hours phone number after business hours. They can answer questions or get in contact with the appropriate personnel to help you with problems that may occur during non-business hours. This is also the number to call is there is an emergency in addition to calling 911. There is only one gate attendant working at a time, but they can assist medical professionals in getting them to the appropriate address in times of emergency. As stated in this document, there are two vety important phone numbers you should save in your contact list:

Thank you, and again, we look forward to meeting you, getting to know you, and taking great care of you.

Welcome to the Cullasaja Family! Chris Conner

G ary Clark A,r!t,...( Cullasaja HOA Field & Services Director 828-482-0425

General Manager / COO 828-482-0361

Important HOA Documents to Reference as a New Property Owner Please click each underlined item to view

Current HOA Newsletter

HOA Declaration of Covenants, Restrictions and Easements

Cullasaja Homeowners’ Association Bylaws

Architectural Control – Design and Construction Standards

Community Phone List

Current HOA Rate/Fee Schedule

Red starred * are important forms you need to review and/or complete if applicable. * Mail Directive – Information on how to get mail and packages delivered your Cullasaja address.

* Long Term Guest List – To inform the gatehouse of frequent guests allowed access to your home.

* Direct Debit Form – Use this form to sign up for direct deposit to pay your bills

* High Speed Internet at Your Home – Information about how to use your internet at your home

* Residential Sign Authorization Form – Sign up to get a complimentary name sign in your front yard

Grinder Pump & Gutter Cleaning – Learn about these two important maintenance services

Cullasaja Community Map

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- At Home Maintenance Services – Cullasaja HOA offers comprehensive in-house maintenance services with a simple phone call. From minor tasks like changing a light bulb to managing major renovations, our team ensures exceptional mountain home living. Services include landscaping, home repairs, and general contractor oversight—an exclusive benefit for our residents that is unique. - Guest/Worker Entry – Non-property owners are only allowed entry into our private community if pre-approved. Please notify the guard gate in advance for any guests or workers visiting your home. You can simplify this process by using the Long-Term Guest List for regular visitors, granting them permanent access. For occasional visitors or workers, call the gate before their arrival. - Outdoor Construction Hours – We know you enjoy the wonderful mountain setting and are cognizant of how important enjoy the peace and quiet can be as you enjoy your retreat. Thus, we only allow non-Club related outdoor work to occur on Monday through Friday from 7:00 a.m. until 5:00 p.m. during the season from May through October. In the off season extended work hours can occur with approval from the GM/COO or Field & Services Manager. - The “Yacht Club” - is for the use of Cullasaja property owners and their immediate family, and/or guests only. Guests are welcome to enjoy the lake only if accompanied by a Cullasaja property owner or accompanied by a duly registered adult child of a member. Fishing is permitted on the Lake provided it is not along the golf course or on the bridge. All fishing is Catch & Release and you must use barbless hooks at all times. This is strictly enforced. Use of Ravenel Lake and the “Yacht Club” is at the sole risk of the individual. Non-gasoline powered boats or boats with trolling motors only are permitted on Ravenel Lake. The HOA has storage racks to hold your personal boat for an annual fee. There is a boat ramp located at the Yacht Club for those who trailer their boats. Swimming is strictly prohibited due to low depth and many stumps which could pose a hazard to swimmers. Stumps are just below the water level in many areas of the lake. - Other FAQ’s – Printed inside the annual HOA Member Directory are several other Frequently Asked Questions that will provide you with more answers. Pick up your Member Directory in the Clubhouse at the start of each season.

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2026 Cullasaja HOA Officers and Directors

Mike Buchanan, President Tim Wright, Vice President Jane Adams, Secretary Herb Walter, Treasurer

buchananmiker@icloud.com timmwright1@outlook.com janeadams.sba@gmail.com

herbwalter@msn.com

Don Feibelman Dennis Fisher Phil McManamy Barbara Postles

ndfeibelman@gmail.com docfisher50@gmail.com mcmanamyphil@gmail.com bpostles@gmail.com cms_engr@bellsouth.net

Chuck Shirk

After-Hours Maintenance Emergency Contact: Security @ (828) 526-3720 Information List Service Name Number

Emergency Numbers

Cullasaja Security

(828) 526-3964

Ambulance, Fire, Police

911

Poison Control Center

(800) 848-6946

J&B Disposal Monday & Friday pickup

Garbage Pickup

(828) 369-2727

Recycling

TNT Recycling

(828) 347-6569

Phone Service

Frontier Communications

(877) 462-8188

Electricity

Duke Energy

(800) 777-9898

Broadband (828) 339-2999** **For Internet issues - new homeowners contact Gary Clark first at (828) 526-2190** BalsamWest

Fire Department

Non – Emergency

(828) 526-4131

Police Department

Non – Emergency

(828) 526-9431

Hospital

Highlands – Cashiers Hospital

(828) 526-1200

Pharmacies

Highlands Pharmacy, Highlands

(828) 526-2366

Cashiers Valley Pharmacy, Cashiers

(828) 743-3114

Ingles Pharmacy, Cashiers

(828) 743-3801

Veterinarians

Animal Wellness Hospital of Highlands (828) 526-8700 Cashiers Veterinary Clinic (828) 743-5656

ADDRESS AND MAIL EXAMPLE AND INFORMATION

NAME:

John and Jane Doe

ADDRESS:

XXX Garnet Rock Trail, #XXX Highlands, NC 28741

Where #XXX is your mailbox number in the mailroom. If you do not know your mailbox number, stop by the Clubhouse and ask a member of the Admin staff.

USPS If you choose to have your mail sent via USPS, you must display the address as shown above. Do not use PO BOX # , as this will route the mail to a PO Box at the Highlands post office instead.

If a key was not left for you by the previous owners, Please see the Admin staff at the Clubhouse so they can provide one for you.

All packages sent via USPS that are not able fit in your box, will be left inside the mailroom. Check frequently if you are expecting a package. The mailroom is located at the Clubhouse:

On the left before you enter the Clubhouse. This room contains boxes 1 – 223

Additional boxes are located at the porte cochere. This room contains boxes 224 & up.

UPS OR FEDEX Most of these packages are currently being delivered to the mailroom. Oftentimes they are left outside the mailroom, so please check the room often if expecting a package.

GRINDER PUMP MAINTENANCE AND GUTTER CLEANING

These are two very important annual maintenance items for your home. As an additional service to you, the HOA can provide these services for a fee if you desire. Your Grinder Pump An important part of every home and building in the Club is a Grinder Pump Tank, which collects and breaks down household waste eventually sending the material into the HOA pressurized sewer system. If your grinder pump is malfunctioning, an alarm will sound along with a flashing light. It is very important that you service your pump on a regular basis, and we recommend and annual inspection. Having a tank overflow due to non-working pumps can create a serious problem. If the Grinder Pump Alarm goes off: 1. Grinder Pump in Alarm – you will hear a loud alarm going off (most sound like a loud beeping/clicking noise) and see a red blinking light. 2. Call Monica during business hours: 828-526-3646, or the gatehouse after hours: 828 526-3720. We will send the appropriate personnel or have them contact you to further discuss the problem with you. Gutter Cleaning It's very important for drainage and erosion purposes to keep your gutters clean and the leaves off the roof. If your gutters weren’t cleaned in the fall, we highly recommend getting them done as soon as possible. Rotten wood is a constant problem here on the plateau. Have grinder pump maintenance and/or gutter cleaning been done at my home? Most current and prior homeowners have utilized both of these services at some point. To find out if your home has recently been services, please contact Monica at mvinson@cullasaja club.com and she can let you know. If not, she can sign you up for one or both of these services to give you peace of mind. 3. All maintenance and repairs for grinder pumps are the responsibility of the homeowner.