Cullasaja HOA 2025 Survey Review & Results

Cullasaja HOA Property Owner Satisfaction Survey for 2024

Q6 How would you rate the following Member Services - Repairs & Maintenance Department? Please skip to next question if you did not use this service.

Answered: 176 Skipped: 7

VERY SATISFIED

MORE THAN SATISFIED

SATISFIED LESS THAN

VERY UNSATISFIED

N/A OR DO NOT KNOW

TOTAL WEIGHTED AVERAGE

SATISFIED

Overall satisfaction with the Repairs and Maintenance Service (if used) Value

78.61% 136

12.72% 22

5.78% 10

0.58% 1

0.00% 0

2.31% 4

173

4.62

70.35% 121 76.74% 132 82.46% 141 61.59% 93

16.86% 29 13.37% 23 9.94% 17 5.30% 8

9.88% 17 7.56% 13 5.85% 10 1.99% 3

1.16% 2 0.58% 1 0.00% 0 0.66% 1

0.00% 0 0.00% 0 0.00% 0 0.00% 0

1.74% 3 1.74% 3 1.75% 3 30.46% 46

172

4.51

Response Time

172

4.61

Service Offerings

171

4.70

Winterization / Home Check Services (if applicable) Grinder Pump Repair and Maintenance (if applicable)

151

3.36

73.05% 122

7.78% 13

8.98% 15

1.20% 2

0.00% 0

8.98% 15

167

4.26

#

COMMENTS/SUGGESTIONS:

DATE

1

Overall satisfied but took a long time to respond to our request to cut back the bushes so that we could see oncoming traffic pulling out of our driveway.

10/20/2024 2:09 PM

2

would love a housecleaning service

10/20/2024 8:35 AM

3

Will is the best. He is uber responsive and definitely lowers my blood pressure when we have an issue. Thanks Will!

10/20/2024 8:26 AM

4

Art Humphrey is terrific. Hope he stays forever “young” and never retires!

10/18/2024 9:04 PM

5

Will Walz does an outstanding job with his team! Everyone so helpful and efficient.

10/18/2024 10:07 AM

6

Will Walz is always available and helpful

10/17/2024 6:27 PM

7

We’ve had lots of work done and it’s all great!!!

10/17/2024 4:32 PM

8

Not super sure grinder maintenance actually gets done. Also, after destroying my gutters for years I have finally decided to use an outside company to do my gutter cleaning.

10/16/2024 2:49 PM

9

This team is terrific. Makes living here so easy.

10/15/2024 6:22 PM

10

The repairs and maintenance department are excellent! A real asset to the community!

10/15/2024 5:50 PM

11

Gary and Will and the entire staff are amazing. Talking with Mona and Suzanne is a delight.

10/15/2024 5:13 PM

12

Excellent service.

10/15/2024 5:12 PM

13

Wonderful services!

10/15/2024 4:52 PM

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