2025 Cullasaja HOA Survey Results and Summary
Member Services – Outside Contractor Management The Outside Contractor Management Team delivered another stellar performance in 2025, matching its all-time high satisfaction score of 4.52 on a 5-point scale. Survey results show that 96% of respondents were “Satisfied” to “Very Satisfied” with their project experience, while only 3% reported being “Less than Satisfied” and 2% were “Very Unsatisfied.” A closer look at the data reveals that four property owners accounted for 15 of the 29 unfavorable ratings—representing 52% of all negative feedback, with an average of 3.75 unsatisfactory ratings each. Despite the challenges of managing a high volume of complex, high-value projects, Steve Mersereau and his team continue to excel. Their professionalism, attention to detail, and commitment to delivering exceptional service have not only earned them high praise but may also lead to a record-setting year for total project revenues in 2025. We are deeply grateful for Steve and the entire Outside Services team. Their work provides a unique and highly valued service—one that sets Cullasaja apart from any other community on the Highlands plateau .
Cullasaja HOA 2025 Satisfaction Survey - Outside Services - Contractor Management
Very Satisfied
More than Satisfied
Satisfied
Less than Satisfied
Very Unsatisfied
Response
Rating
How would you rate the Outside Services Dept. Quality of Service - Outside Services
Count
Average
# of Ratings
% of Whole
# of Ratings
% of Whole
# of Ratings
% of Whole
# of Ratings
% of Whole
% of Whole
# of Ratings
75%
92
8% 10
2% 3
1% 1
4.59
14% 17
123
57%
Value of Outside Services
71
21% 26
13% 16
5% 6
4% 5
4.23
124
68%
Timeliness of Outside Services
84
18% 22
10% 13
2% 2
2% 3
4.47
124
73%
9% 11
2% 2
4.61
89
16% 20
Service Offerings - Outside Services
122
74%
4.52
3% 4
2% 3
Overall Satisfaction with Outside Services
91
12% 15
8% 10
123
427
17
100
60
12
616
69%
16%
10%
2.8%
1.9%
86%
Satisfied= 10%
4.7%
Total % of Responses Unsatisfied=
More than Satisfied=
2025 to 2024
How would you rate the Outside Services Dept.
GAP
2017
2018
2019
2020
2021
2022
2023
2024
2025
2015
2016
4.5 4.2 4.6
0.1 0.0 0.1 0.0 0.1 0.1
4.1 4.1 4.3
4.3 4.2 4.4
4.2 4.2 4.4
4.2 4.3 4.5
4.2 4.2 4.4
4.5 4.3 4.5
4.4 4.3 4.5
Timeliness of Outside Services Value of Outside Services Quality of Outside Services
4.0 4.0 4.1
4.0 4.0 4.1
4.1 4.1 4.2
4.45
4.52
4.47
4.52
Overall Satisfaction with Outside Services
4.19
4.19
4.31
4.30
4.44
4.36
4.41
4.5
4.6
4.4
4.5
4.5
4.6
4.5
4.6
Service Offerings - Outside Services
4.3
4.3
4.3
4.4
4.3
4.4
4.3
4.5
4.4
4.5
4.1
4.2
4.2
AVG= 4.1
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