2025 Cullasaja HOA Survey Results and Summary

Member Services – Landscaping The Landscaping Team within Member Services delivered another strong performance in 2025, with average satisfaction scores ranging from 4.39 to 4.64 across all measured metrics. An impressive 96% of respondents rated the department as “Satisfied” to “Very Satisfied,” while only 3.2% expressed being “Less than Satisfied” and a mere 0.5% rated “Very Unsatisfied.” A closer look at the feedback reveals that six property owners accounted for 25 of the 28 unfavorable comments—representing 89% of all negative responses and averaging 4.16 unsatisfactory ratings each. This concentration suggests that overall dissatisfaction was limited to a small subset of respondents. Despite facing significant challenges—including excessive rainfall and a record number of Spring and Fall cleanups—Chuck Dempsey led the Landscaping Team with remarkable dedication and effectiveness. His leadership and the team's hard work ensured that the community continued to enjoy well-maintained and beautiful outdoor spaces throughout the year.

Cullasaja HOA 2025 - Satisfaction Survey - Landscape Department

Satisfied

Less than Satisfied

Very Satisfied

More than Satisfied

Very Unsatisfied

Response

Rating

How would you rate the Landscape Dept.

Average

Count 149 150 151 148 130 111 150

% of Whole

# of Ratings

% of Whole

# of Ratings

% of Whole

# of Ratings

% of Whole

# of Ratings

% of Whole # of Ratings

23 24 22 15 15 13 21

6%

9

4% 5% 3% 1% 3% 3% 4%

6 7 4 1 4 3 6

4.60 4.39 4.47 4.64 4.52 4.62 4.53

111

74%

Quality of Service

15%

15% 11% 12% 14%

23 17 18 18 10 14

96

64%

Value of Landscape Service

16%

2% 3

105

70%

Timeliness

15%

114

77%

Service Offerings

10%

Spring Yard Clean Ups

93

72%

12%

9% 9%

Fall Spring Clean Ups

85

77%

12%

1% 1

108

72%

Overall Satisfaction with Landscape

14%

712

133

109

31

4

954

989

72%

13%

11%

3.1%

0.4%

35

>

85%

11%

3.5%

More than Satisfied=

Satisfied=

Total % of Responses Unsatisfied=

96 5%

2025 to 2024

2015 4.28 4.43 4.40 4.40 4.49

2016 4.28 4.43 4.44 4.45 4.49

2017 4.21 3.99 4.25 4.31 4.37

2018 4.42 4.31 4.42 4.47 4.54

2019 4.25 4.07 4.36 4.36 4.44

2020 4.50 4.58 4.59 4.65 4.67

2021 4.50 4.63 4.73 4.71 4.74

2022 4.45 4.51 4.62 4.60 4.65

2023 2024 2025

How would you rate the Landscape Dept.

GAP -0.1

4.43 4.62 4.64 4.70 4.69

4.50 4.54 4.55 4.62 4.74

4.39 4.47 4.53 4.60 4.64

Value of Landscape Service

Timeliness of Landscape Service

-0.1

Overall Satisfaction with Landscaping Dept.

0.0

Quality of Service - Landscape

0.0

Service Offerings - Landscape

-0.1

4.40

4.42

4.23

4.43

4.30

4.60

4.66

4.57

4.62

4.59

4.53

AVG=

-0.1