2025 Cullasaja HOA Survey Results and Summary
Member Services – Repairs & Maintenance The Member Services Repairs & Maintenance (R&M) Team continues to earn consistently high marks, with satisfaction scores ranging from 4.55 to 4.77 on a 5-point scale across all rated metrics. An impressive 98% of respondents reported being “Satisfied” to “Very Satisfied” with the department’s performance, while only 1.7% expressed dissatisfaction. Notably, just three HOA property owners accounted for 9 of the 11 unfavorable ratings— representing 82% of all negative feedback. One of these residences has submitted unsatisfactory ratings for the R&M team in each of the past three years. We remain incredibly proud of Will Walz and his dedicated team, whose commitment to excellence continues to enhance the homeowner experience. Their responsiveness, professionalism, and attention to detail are deeply appreciated by our community.
Cullasaja HOA 2025 Satisfaction Survey - Member Services R&M
Very Satisfied
More than Satisfied
Satisfied
Less than Satisfied Very Unsatisfied
Response
Rating
How would you rate the Repairs & Maintenance Dept.
% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings Average Count
70% 80% 80% 82%
117
17% 29
9% 15
2% 4
0.6% 1
4.55
166
Value of R&M Service
132
13% 22
4% 7
1% 1
1.2% 2
4.71
164
Response Time - R&M
131
16% 26
4% 7
4.76
164
Service Offerings - R&M
136
14% 23
2% 3
2% 3
4.77
165
Overall Satisfaction with R&M Department
516
100
32
8
3
659
78%
15%
5%
1.2%
0.5%
>= More than Satisfied= 93%
Neutral= 5%
Total % of Responses Unsatisfied= 1.7%
2025 to 2024
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 GAP
How would you rate the Repairs & Maintenance Dept.
Value of R&M Service
4.2
4.2
4.2
4.4
4.5
4.5
4.5
4.5
4.5
4.6
4.5
-0.1
Timeliness - R&M
4.3
4.3
4.4
4.6
4.7
4.7
4.7
4.7
4.7
4.8
4.8
0.0
Overall Satisfaction with R&M Department
4.40
4.40
4.50
4.61
4.63
4.70
4.74
4.76
4.76
4.74
4.77
0.0
Service Offerings - R&M
4.4
4.4
4.5
4.6
4.7
4.7
4.7
4.7
4.7
4.8
4.8
0.0
4.3
4.3
4.4
4.5
4.6
4.7
4.7
4.7
4.7
4.7
4.7
0.0
AVG=
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