2025 Cullasaja HOA Survey Results and Summary

Security & Front Entrance Gate Survey Results The Security and Front Entrance Gate team delivered an exceptional performance in this year’s survey, earning an impressive overall satisfaction rating of 4.8 out of 5.0. A remarkable 99% of respondents reported being “Satisfied” to “Very Satisfied” with the Security Department, while only 0.3% expressed any level of dissatisfaction. These results are a clear reflection of the outstanding work by Security Director, Keith Ramey and the entire HOA Security team. Their professionalism, responsiveness, and commitment to Member safety and service have not gone unnoticed—and the survey data speaks for itself.

Cullasaja HOA 2025 Satisfaction Survey - Security Department

How would you rate the Security Department?

Less than Satisfied

Very Unsatisfied

Very Satisfied

More than Satisfied

Satisfied

Response

Rating

Average Count

% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings

88% 78% 87%

Level of Professionalism

163

8% 14

4% 8

1% 1

4.82 186

Community Patrol & Rule Enforcement

144 11% 21

10% 18

1% 1

4.67 184

Level of Service Response

161

8% 15

5% 10

4.81 186

83%

Overall Satisfaction with the Cullasaja Security Team

158 12% 22

6% 11

4.77 191

626

72

47

2

747

84%

10%

6%

0.3%

More than Satisfied= 93% Neutral= 6% Total % of Responses Unsatisfie0.3%

2025 to 2024

Security and Gate Performance Community Patrol & Rule Enforcement Level of Professionalism - Security

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 GAP

4.3

4.3

4.5

4.6

4.6

4.6

4.6

4.6

4.6

4.7

4.7

0.0

4.5

4.5

4.7

4.8

4.7

4.8

4.8

4.7

4.8

4.8

4.8

0.0

4.5

4.5

4.7

4.7

4.7

4.8

4.7

4.7

4.8

4.9

4.8

0.0

Response Time - Security

Overall Satisfaction with the Cullasaja Security Team 4.38 4.49 4.64 4.75 4.70 4.80 4.73 4.74 4.76 4.90 4.77 -0.1 AVG= 4.41 4.43 4.65 4.71 4.71 4.76 4.73 4.72 4.73 4.81 4.77 0.0