2025 Club Survey Review

Golf Operations and Golf Shop Golf Operations delivered an exceptional performance in the 2025 Member Satisfaction Survey, with all metrics scoring 4.7 or higher on a 5-point scale. An impressive 97% of all ratings were either "Satisfied" or "Very Satisfied", reflecting outstanding member approval across the board. Rating Breakdown: • "Very Satisfied": 2,460 ratings • "Satisfied": 451 ratings

• "Not Satisfied": 11 ratings • "Very Unsatisfied": 2 ratings

Notably, one of the "Very Unsatisfied" ratings came from a Social Member expressing concern over guest fees and # of allowable golf rounds for their membership category, highlighting a specific area of feedback outside the core Golf membership. These results underscore the Golf Department's continued excellence and strong alignment with member expectations.

2025 Cullasaja Club Member Satisfaction Survey

Overall Satisfaction with Golf Operations / Golf Shop

Did Not Use

Satisfied

Neutral

Not Satisfied Very Unsatisfied

Very Satisfied

Total

Weighted

Golf Operations Satisfaction Overall Satisfaction with Golf Operations

% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings or Rate Responses Average

81% 213

16% 41

3% 7

1

2

43

264

4.75

0.4%

0.8%

Overall Satisfaction with Golf Pro (Charles)

87% 238

12% 32

1% 4

35

274

4.85

Overall Satisfaction with Asst Pros

88% 211

10% 25

2% 4

54

240

4.86

Outside Cart Staff Level of Service

87% 220

11% 29

1% 2

0.8% 2

47

253

4.85

Range Staff Professionalism and Level of Service 81% 200

17% 41

2% 6

48

247

4.79

Golf Pro Shop Service & Friendliness

90% 257

9% 25

1% 3

0.3% 1

23

286

4.88

Variety of Golf Shop Merchandise

75% 223

19% 56

6% 18

0.3% 1

15

298

4.68

Quality of Golf Merchandise

81% 241

17% 50

2% 6

15

297

4.79

Golf Tournaments & Events

71% 135

19% 36

7% 14

2.1% 4

78

189

4.60

Clinics and Lessons (Charles)

76% 78

17% 17

5% 5

2.0% 2

120

102

4.68

Clinics and Lessons (Beth)

88% 114

8% 10

4% 5

106

129

4.84

Condition & Cleanliness of Golf Carts

81% 148

17% 32

2% 3

88

183

4.79

Attention to Detail at the Practice Areas

75% 182

24% 57

1% 3

50

242

4.74

Totals

2460 82%

451 15% 97%

80

11

2

722

3004

3004 3004

% of Whole

3% 3%

0.37%

0.07%

Total % of Responses Unsatisfied= 0.43%

Total % of Responses Satisfied=

Neutral=

2025 to 2024 2025 to 2023 2024 to 2022

Golf Operations and Golf Shop

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 GAP 4.5 4.05 4.10 4.28 4.35 4.38 4.38 4.48 4.44 4.41 4.60 0.18

GAP

GAP

Golf Tournaments & Events

0.16

0.11

Attention to Detail at the Practice Areas

4.5 4.10 4.35 4.44 4.47 4.53 4.39 4.49 4.52 4.56 4.74 0.18

0.22

0.25

Clinics and Lessons - Charles

4.2 4.13 3.93 4.25 4.27 4.36 4.32 4.50 4.51 4.55 4.68 0.13

0.16

0.17

Clinics and Lessons - Beth

4.84

Outside Cart Staff Level of Service

3.8 4.24 4.54 4.58 4.48 4.68 4.46 4.74 4.84 4.80 4.85 0.05

0.01

0.11

Variety of Golf Shop Merchandise

4.4 4.31 4.29 4.38 4.36 4.55 4.56 4.67 4.70 4.59 4.68 0.09

-0.02 0.01

Overall Satisfaction with Golf Operations

4.5 4.40 4.57 4.75 4.69 4.71 4.70 4.72 4.75 4.70 4.75 0.05

0.00

0.03

Quality of Golf Merchandise

4.5 4.44 4.47 4.64 4.54 4.71 4.70 4.75 4.75 4.74 4.79 0.05

0.04

0.04

Golf Pro Shop Service & Friendliness

4.5 4.48 4.66 4.87 4.85 4.78 4.81 4.82 4.86 4.85 4.88 0.03

0.02

0.07

Average of All Metrics= 4.36 4.27 4.36 4.53 4.50 4.59 4.54 4.65 4.67 4.76 4.77 0.01 0.10 0.12