2025 Club Survey Review

Food and Beverage - Concessions The F&B Concessions program delivered outstanding results in the 2025 Member Satisfaction Survey, with all metrics scoring 4.47 or higher on a 5-point scale. Over 92% of all ratings were either "Satisfied" or "Very Satisfied", reflecting significant improvement and strong Member approval this season. Key Satisfaction Scores:

• Pool Cafe: Set a new record with an Overall Satisfaction score of 4.52 • Fairway Cafe: Achieved an exceptional Overall Satisfaction score of 4.67 • 4032 Market: Earned a solid rating of 4.15 Rating Breakdown (Fairway Café and Pool Café): • "Very Satisfied": 1,018 ratings

• "Satisfied": 335 ratings • "Not Satisfied": 7 ratings • "Very Unsatisfied": 0 ratings Both the Pool Cafe and Fairway Cafe set new records for the total number of satisfactory responses, underscoring their popularity and consistent performance.

2025 Cullasaja Club Member Satisfaction Survey

Overall Concessions F&B Satisfaction

Concession Outlets - Fairway Café Overall Satisfaction with Fairway Cafe

Did Not Use/Rate

Satisfied

Very Unsatisfied

Neutral

Not Satisfied

Very Satisfied

Total

Average

20

70% 209 27% 81 1% 4

3

297

4.67

1.0%

20

Professionalism of Fairway Cafe Staff

88% 265 11% 33 0% 1 0.3% 1

300

4.87

19

Quality of Fairway Cafe Food and Beverage 68% 206 30% 89 2% 5 0.3% 1

301

4.66

59

Totals

680 76%

203 23%

10

5

898

898

% of Whole

1%

0.6%

Total % of Responses Satisfied= 98%

Neutral= 1%

Total % of Responses Unsatisfied= 0.6%

Concession Outlets - Poolside Café

Did Not Use/Rate

Satisfied

Neutral

Not Satisfied

Very Unsatisfied

Very Satisfied

Total

Average

92

Overall Satisfaction with Pool Side Cafe

60% 103 32% 55 7% 12 1% 1

171

4.52

84

Professionalism of Pool Side Cafe Staff

82% 142 11% 20 7% 12

174

4.75

86

Quality of Pool Side Cafe Food and Beverage 56% 93 35% 57 8% 14 1% 1

165

4.47

Totals

338

132

38

2

510

66% 26% 7% 0.4%

% of Whole

Total % of Responses Satisfied= 92%

Neutral= 7%

Total % of Responses Unsatisfied= 0.4%

5.00

4.00

3.00

2.00

1.00

Concession Outlets - 4032 Market Overall Satisfaction with 4032 Market

Did Not Use/Rate

Satisfied

Neutral

Not Satisfied

Very Unsatisfied

Very Satisfied

Total 100

Average

41% 41 37% 37 18% 18 4% 4

4.15

106