2025 Club Survey Review

Club Leadership Ratings Club Leadership earned an impressive average overall rating of 4.68 in 2025, reflecting strong member confidence and satisfaction. • "Very Satisfied": 3,623 ratings • "Satisfied": 544 ratings • "Not Satisfied": 65 ratings • "Very Unsatisfied": 34 ratings While the vast majority of feedback was overwhelmingly positive, it's worth noting that just seven memberships accounted for nearly half of the "Very Unsatisfied" ratings. Interestingly, three of these memberships submitted identical ratings for the same employees in 2024, suggesting a consistent pattern of dissatisfaction.

2025 Cullasaja Club Member Satisfaction Survey

Overall Satisfaction with Club Staff

Please rate your level of satisfaction with the performance of the Clubhouse Staff.

Did Not Use

Very Unsatisfied

Very Satisfied

Satisfied

Neutral

Not Satisfied

Total

Weighted

Clubhouse Leadership

Responses Average

% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings or Rate

91% 298 8% 26 97% 305 3% 9 88% 281 10% 32 93% 297 6% 19 86% 192 10% 23 84% 147 11% 20 87% 255 11% 31 81% 219 17% 46

1% 3 0% 1 1% 3 1% 2 3% 7 5% 8 2% 6 2% 5

0.3% 1

328 4.89 315 4.97 318 4.86 319 4.92 222 4.83 175 4.79 294 4.83 271 4.78

General Manager / COO (Chris Conner)

8 7 4

CFO (Tim Lamphier)

0.3% 1 0.3% 1

0.3% 1

Clubhouse Manager (Robie Mendoza)

Receptionist (Zoe)

77

Staff Accountant (Kassidy Henkel)

107

Payroll and Acct Assistant (Judy Keener)

0.7% 2 0.4% 1

20 28

Membership Director (Amy Fine)

Social/Communications Director (Heather Bell)

1994 89%

206 9%

35

6

1

251 2242

Totals

2%

0.3%

0.04%

% of Whole

2242

Total % of Responses Satisfied= 98%

2%

0.3%

Neutral=

Total % of Responses Unsatisfied=

2025 to 20242025 to 2023

Club Staff

2017 2018 2019 2020 2021 2022 2023 2024 2025 4.95 4.98 4.97 4.97 4.93 4.93 4.94 4.97 4.89 4.94 4.98 4.97 4.97 4.96 4.97 4.98 4.98 4.97

GAP -0.1

GAP 0.0 0.0

General Manager (Chris Conner)

0.0

CFO (Tim Lamphier)

4.86

Clubhouse Manager (Robie Mendoza)

0.0

0.0

4.90 4.94 4.96 4.93 4.87 4.90 4.87 4.85 4.85

Golf Pro (Charles Beurmann)

-0.9

-0.4

4.62 4.18 4.61 3.75

Chef (Scott Craig)

4.61

Food and Beverage Director (Jessica Spaulding)

0.0 0.2 0.0 0.0

4.9

4.91 4.90 4.58 4.74 4.89 4.86

Dining Room Manager (Jadyn du Randt)

Overall Satisfaction with Dining Captain (Silvahna Smith)

4.9

Beverage Manager (David Matthey)

-0.1

4.88 4.95 4.93 4.94 4.92 4.87 4.95 4.91 4.90

Receptionist (Zoe)

4.83

Staff Accountant (Kassidy Henkel)

0.0 0.1

0.0 0.3

4.78 4.91 4.90 4.92 4.83 4.85 4.79 4.85 4.83

Membership Director (Amy Fine)

4.45 4.68 4.78

Social/Communications Director (Heather Bell)

-0.1

-0.1

4.81 4.82 4.91 4.87 4.91 4.85 4.85 4.91 4.76

Golf Course Superintendent (Tom Nelson)

4.75

Fitness Director (Onifer Wilmoth)

-0.4 -0.1

0.0

4.00 4.06 4.06 4.38 4.01 4.16 4.31 4.46 4.29 4.23

Croquet Director (Brian Lozano)

-0.2

Tennis Pro (Chris Harris)

OVERALL AVERAGE 4.88 4.93 4.94 4.93 4.70 4.69 4.61 4.75 4.68 -0.1 0.1