2025 Club Survey Review

Fitness & Wellness The Fitness & Wellness program achieved a record-breaking performance in 2025, setting a new high for overall average metric score. An impressive 91 % of all ratings were either "Satisfied" or "Very Satisfied" an 8% increase over 2024. • "Very Satisfied": 789 ratings • "Satisfied": 262 ratings Notably, just three Members accounted for 10 of the 15 unsatisfactory ratings, representing 66% of all negative feedback. It seems they had an issue with particular classes or instructors, however the majority rated the classes and instructors favorably. Nearly every measured category in the 2025 Fitness & Wellness survey showed improvement compared to the previous year. The program's Overall Satisfaction score reached 4.5, surpassing the Club's target of 4.0 and reflecting strong member engagement and satisfaction. • "Not Satisfied": 12 ratings • "Very Unsatisfied": 3 ratings

Very Satisfied

Satisfied

Neutral

Not Satisfied Very Unsatisfied

Total

Did Not Use

Club Fitness & Wellness Satisfaction Overall Satisfaction with the Fitness Program

% of Whole # of Ratings

% of Whole

# of Ratings

% of Whole

# of Ratings % of Whole # of Ratings % of Whole # of Ratings

or Rate

Ratings

Average

60% 127

34% 72 21% 38 25% 16 28% 23 16% 14

5% 2% 8% 8% 2%

10

1% 2

62 80

211 185

4.54 4.75 4.59 4.43 4.79 4.40 4.45 4.39 4.43 4.49 4.66 4.68 4.33 4.79 4.11 4.48 4.56

Level of Satisfaction with the Fitness Director (Onifer Wilmoth 77% 143

4 5 7 2 6 4 5 5 5 3 2 2 5 6 2

67% 42 60% 50 81% 69 60% 18 60% 24 61% 14 65% 15 63% 22 74% 26 74% 25 67% 18 84% 75 48% 13 71% 22 67% 86

143 127 130 160 152 161 189 162 160 155 161 133 159 161

63 83 85 30 40 23 23 35 35 34 27 89 27 31

Overall Satisfaction with the Fitness Classes (Erica) Overall Satisfaction with the Fitness Classes (Brian) Overall Satisfaction with the Fitness Classes (Onifer) Overall Satisfaction with the Fitness Classes (Carol) Overall Satisfaction with the Fitness Classes (Robert)

2% 2

1% 1

20%

6

20% 10% 22% 22% 14%

28% 11

3% 1

17% 13% 23% 17% 21% 15% 10% 22% 16%

4 3 8 6 7 4 9 6 5

Overall Satisfaction with the Fitness Classes (Gay)

Overall Satisfaction with the Fitness Classes (Tricia)

Overall Satisfaction with Aqua Aerobics / Therapy

9% 6% 7% 6%

Overall Satisfaction with the Personal Training (Onifer) Overall Satisfaction with the Personal Training (Manu) Overall Satisfaction with the Personal Training (Brian) Overall Satisfaction with the Massage Therapy (Manu) Overall Satisfaction with the Massage Therapy (Emily) Overall Satisfaction with the Massage Therapy (Brian)

7% 2

4% 1

22%

7% 2 3% 1 2% 2

6% 8%

1

23% 30

10

99

128

Overall Satisfaction with the Pool

789

262

83

12

3

2394

1149

Totals

1149

69%

23%

7%

1.0%

0.3%

% of Whole

1149

91%

7%

1%

Total % of Responses Satisfied=

Neutral=

Total % of Responses Unsatisfied=

1149

5

4

3.00

2.00

1