2025 Club Survey Review

Tennis The Tennis Program continued its strong performance in 2025, with all metrics scoring 4.2 or higher on a 5- point scale-demonstrating consistently high member satisfaction, however our goal is to improve the overall satisfaction in this department in 2026. • "Very Satisfied": 254 ratings • "Satisfied": 87 ratings In total, 83% of responses were either "Satisfied" or "Vet)' Satisfied", reinforcing the program's positive reputation. Interestingly, two Members accounted for 8 of the 15 unsatisfactory ratings, representing 53% of the negative feedback. The Overall Satisfaction score reached 4.4, up 0.2 points from 2024, and remains well above the Club's target of 4.0-highlighting continued excellence in Tennis programming and member experience. • "Not Satisfied": 13 ratings • "Vet)' Unsatisfied": 2 ratings

Very Satisfied

Satisfied

Neutral

Not Satisfied Very Unsatisfied

Cullasaja Club Tennis

Did Not Use/Rate Total Ratings Average

4.41 4.56 4.30 4.16 4.49 4.65 4.23

61% 34

23% 13

14% 8

2% 1

56

142

Overall Satisfaction with the Tennis Program

71% 51

15% 11

13% 9

1% 1

126

72

Condition of Tennis Courts

55% 31

25% 14

14% 8

5% 3

137

56

Satisfaction with Tennis Programs and Activities

45% 22

33% 16

16% 8

6% 3

139

49

Satisfaction with Tennis Tournaments

68% 36

15% 8

15% 8

2% 1

135

53

Overall Satisfaction with the Tennis Pro (Joe Sewell)

75% 47

16% 10

10% 6

129

63

Overall Satisfaction with the Tennis Pro (Heather Bell)

55% 33

25% 15

10% 6

8% 5

2% 1

131 939

60

Overall Satisfaction with the Tennis Director (Chris Harris)

254

87

53

13

2

409

Totals

409

62%

21%

13%

3.2%

0.5%

% of Whole

5

4

3

2

1

Total % of Responses Satisfied= 83%

Neutral= 13%

Total % of Responses Unsatisfied= 3.7%

409

2025 to 2024 2025 to 2023

2025 4.56

Cullasaja Club Tennis Condition of Tennis Courts

2017 2018 2019 2020 2021 2022 2023 2024 4.48 4.77 4.57 4.63 4.55 4.68 4.64 4.67

GAP -0.1

GAP -0.1

4.15 4.52 4.34 4.71 4.21 4.37 4.39 4.29

4.23

-0.1

-0.2

Overall Satisfaction with the Tennis Program

4.15 4.52 4.41 4.62 4.22 4.22 4.27 4.24

4.30

0.1

0.0

Satisfaction with Tennis Programs and Activities

4.49

Overall Satisfaction with the Tennis Pro (Joe Sewell)

4.24 4.16 4.31 4.46 4.29

4.23

-0.1

-0.2

Overall Satisfaction with the Tennis Director (Chris)

4.61

4.65

0.0

Overall Satisfaction with the Tennis Pro (Heather)

0.0

0.0

Average of All Metrics= 4.26 4.60 4.44 4.65 4.33 4.42 4.43 4.45

4.45