2025 Club Survey Review

Croquet The Croquet Program maintained solid performance in 2025, with all metrics scoring 4.0 or higher on a 5- point scale. A strong 78% of all ratings were either "Satisfied" or "Very Satisfied", reflecting continued member appreciation, however our goal is to improve the overall satisfaction in this department in 2026 since the overall average ratings dropped by 0.19 points year-over-year. Rating Breakdown: • "Very Satisfied": 252 ratings • "Satisfied": 130 ratings

• "Not Satisfied": 21 ratings • "Very Unsatisfied": 5 ratings

The program's Overall Satisfaction score reached 4.3, exceeding the Club's goal of 4.0 and reinforcing its value to members. However, seven memberships accounted for 17 of the 26 negative ratings, representing 65% of all dissatisfaction. Notably, three of these memberships also rated the program poorly in 2024.

Overall Satisfaction with Croquet

2025 Cullasaja Club Member Satisfaction Survey

Cullasaja Club Croquet

Very Satisfied

Satisfied

Neutral

Not Satisfied Very Unsatisfied

Total Ratings Average

Did Not Use/Rate

51% 56

33% 36

10% 11 2.8% 3

2.8% 3

115

109

4.28

Overall Satisfaction with the Croquet Program

39% 28

33% 24

25% 18 2.8% 2

105

72

4.08

Level of Satisfaction with Croquet Tournaments

48% 51

19% 20

22% 23 8.5% 9

2.8% 3

105

106

4.01

Level of Satisfaction with Brian Lozano

75% 80

16% 17

9% 10

128

107

4.65

Level of Satisfaction with Terry Fugate

43% 44

33% 34

15% 15 7.8% 8

1.9% 2

105

103

4.07

Condition of Croquet Lawns

Satisfaction with Croquet Programs and Activities 49% 49

35% 35

15% 15 2.0% 2

108 666

101 598

4.30

Totals

252 52%

130 27%

81

21

5

489

% of Whole

17%

4.3%

1.0%

3

2

1

78%

Neutral= 17%

Total % of Responses Unsatisfied= 5%

Total % of Responses Satisfied=

489 489

2025 to 2024 2025 to 2023

2017 2018 2019 2020 2021 2022 2023 2024 2025

Cullasaja Club Croquet

GAP

GAP

4.10

4.62

4.73

4.71

4.71

4.43

4.38 4.46

4.28

-0.18

-0.11

Overall Satisfaction with the Croquet Program

4.01

4.01 4.38

4.01

-0.37

0.00

Level of Satisfaction with the Croquet Director (Brian)

4.32

4.72

4.83

4.69

4.62

4.60

4.40 4.69

4.65

-0.03

0.25

Level of Satisfaction with the Croquet Pro (Terry)

4.45

4.76

4.67

4.64

4.50

4.46

4.37 4.40

4.30

-0.10

-0.07

Satisfaction with Croquet Programs and Activities

4.26 4.39

4.08

-0.31

-0.17

Level of Satisfaction with the Croquet Tournaments

4.07

4.55

4.60

4.63

4.57

4.20

4.21 4.23

4.07

-0.16

-0.14

Satisfaction/Condition of Croquet Lawns

Average of All Metrics=

4.23

4.66

4.71

4.67

4.60

4.34

4.25 4.42

4.23

-0.19

-0.01