Cullasaja HOA 2025 Survey Review & Results

Cullasaja HOA Property Owner Satisfaction Survey for 2024

Q7 How would you rate the following Member Services - Landscape Department? Please skip to next question if you did not use this service.

Answered: 160 Skipped: 23

VERY SATISFIED

MORE THAN SATISFIED

SATISFIED LESS THAN

VERY UNSATISFIED

14.01% 22 N/A OR DO NOT KNOW 12.18% 19 11.46% 18 11.61% 18 11.69% 18 18.24% 27 22.22% 32 58.40% 73

TOTAL WEIGHTED AVERAGE

SATISFIED

Overall Satisfaction with the Cullasaja Landscape Services (if used) Quality of Service Value of Landscape Service Timeliness

60.51% 95

14.01% 22

8.92% 14

2.55% 4

0.00% 0

157

3.90

64.10% 100 56.05% 88 63.23% 98 70.78% 109 63.51% 94 61.11% 88 34.40% 43

15.38% 24 21.66% 34 11.61% 18 11.04% 17 8.78% 13 9.72% 14 4.80% 6

6.41% 10 9.55% 15 10.97% 17 6.49% 10 8.78% 13 6.94% 10 2.40% 3

1.92% 3 0.64% 1 1.94% 3 0.00% 0 0.68% 1 0.00% 0 0.00% 0

0.00% 0 0.64% 1 0.65% 1 0.00% 0 0.00% 0 0.00% 0 0.00% 0

156

4.05

157

3.97

155

4.00

Service Offerings

154

4.18

Spring Yard Cleanups (If applicable) Fall Yard Cleanups (If applicable) Snow Plowing /

148

3.80

144

3.65

Removal (if applicable)

125

1.98

#

COMMENTS/SUGGESTIONS:

DATE

1

See previous comments about a delay in landscape services

10/20/2024 2:10 PM

2

We had a few issues & never felt satisfied with the response. I also am still disappointed that we were told we had to plant nee bushes so msny feet off the property line but other homes (Raven Pt.) since then could plant up to the street. I like what other have done since, but we were told multiple times & we obeyed. Also do not appreciate crews cutting back bushes they were never asked to cut & then HOA replacing less bushes than what was needed. Only rrplaced 2 Rhodos not the 3 minimum needed. I ended up paying & installing the 3rd myself. Would like published clarification: is homeowner billed for time the employee leaves the shop or just time on the job? And is billing done in 1/4 hour increments? Cannot exactly match the time workers are on the property with the hours billed. We use Landscaping services in all areas. I would never get the same high quality of response and work with an outside private contractor. Rico, Renee and Dustin are professional and all seem to have a great respect for Chuck. Chuck Dempsey does a fantastic job and is a pleasure to work with. Margarito and Jose that do our maintenance are excellent. Also, appreciate everything the Landscape dept., did after the storm! Wow, most impressive and appreciated. Excellent lawn maintenance staff!!

10/20/2024 11:05 AM

3

10/20/2024 9:55 AM

4

10/20/2024 8:02 AM

5

10/18/2024 9:04 PM

6

10/18/2024 10:17 AM

7

some billings have not been applicable to our property. These were eventually corrected.

10/18/2024 8:11 AM

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