2025 Cullasaja HOA Survey Results and Summary

The overall average of the 6,704 ratings in the 2025 Survey was 4.62 Please note: excluding window washing, all measured metrics rated 4.2 or higher on a 1 to 5 scale, meeting the HOA’s overall goal of maintaining 4.0 and above. Thank you to each property owner who took time to complete this year’s survey.

Overall HOA

Cullasaja HOA 2025 Satisfaction Survey - Overall HOA

Very Satisfied

More than Satisfied

Satisfied

Less than Satisfied Very Unsatisfied

Response

Rating

How would you rate the Cullasaja HOA Overall?

% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings Average Count

HOA Staff Performance

84% 67% 71% 75% 75%

157

11% 21

4% 7

2% 3

4.77

188

HOA Board of Directors' Performance

120

19% 33

13% 24

1% 1

4.53

178

Value of Services Provided

129

14% 26

9% 17

5% 9

4.52

181

Timeliness of Services Provided

143

15% 28

8% 15

2% 3

0.5% 1

4.63

190

144

16% 31

6% 12

3% 5

4.64

192

Overall Satisfaction with your Cullasaja HOA

693

139

75

21

1

929

75%

15%

8%

2.3%

0.1%

90%

Neutral= 8%

Total % of Responses Unsatisfied= 2%

>= More than Satisfied=

97.6%

2025 to 2024

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025

How would you rate the Cullasaja HOA Overall?

GAP 0.1

HOA Board of Directors' Performance

n/a

4.2

4.5

4.5

4.6

4.6

4.5

4.5

4.5

4.4

4.5

Timeliness of Services Provided

4.3

4.3

4.2

4.3

4.4

4.6

4.5

4.5

4.7

4.6

4.6

0.0

Value of Services Provided

4.5

4.4

4.5

4.4

4.3

4.5

4.4

4.5

4.5

4.5

4.5

0.0

Overall Satisfaction with your Cullasaja HOA

4.5

4.4

4.4

4.5

4.6

4.7

4.6

4.7

4.7

4.7

4.6

-0.1

Variety of Services Offered

n/a

4.4

4.5

4.6

4.5

4.7

4.7

4.7

4.6

4.5

4.5

0.0

HOA Staff Performance

4.6

4.5

4.4

4.6

4.6

4.7

4.7

4.8

4.8

4.7

4.8

0.1

OVERALL AVERAGE = 4.47

4.37 4.40 4.48 4.51 4.62 4.56 4.62 4.56 4.59 4.60

0.0