2025 Club Survey Review

The following pages show the 2025 Member Survey results from each Club Department. Member comments will be shared with the Board, certain Club Management Staff, and appropriate committees. We thank each Member who took time to complete the survey.

Clubhouse Food and Beverage The Clubhouse Food & Beverage (F&B) program experienced the largest overall decline in ratings compared to the 2024 Survey, signaling a need for focused improvement. • 83% of Clubhouse Dining metrics were rated "Satisfied" or "Very Satisfied" • 8% were rated "Not Satisfied" or "Very Unsatisfied" A closer look at the feedback reveals concentrated dissatisfaction: • 6 memberships (1.7% of total membership) submitted 48 of the 94 "Very Unsatisfied" ratings, accounting for 51 % of that category • 10 memberships (1.5% of total membership) contributed 83 of the 251 "Not Satisfied" ratings, or 33% of that group Key areas-Overall Satisfaction, Quality, Consistency, Value, and Menu Variety- all saw statistically significant declines from the previous year. Top Priority for 2026: Reverse this downward trend by addressing member concerns and enhancing the Clubhouse dining experience.

2025 Cullasaja Club Member Satisfaction Survey

Overall Clubhouse F&B Satisfaction

Clubhouse Food and Beverage

Very Satisfied Total % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings Responses 37% 121 30% 98 15% 50 12% 38 5.0% 16 323 Satisfied Not Satisfied Very Unsatisfied Neutral

Average

Overall Satisfaction with the Clubhouse F&B

3.84 4.88 4.97 4.30 4.34 3.62 3.75 3.77

88% 293 11% 38 0% 1

332 326 315 329 329 332 327

Friendliness/Professionalism of Clubhouse Dining Servers

97% 317 2% 8

0% 1

Friendliness/Professionalism of Bar Staff (David, Rocky, Jimmy, Paulo)

51% 161 32% 102 12% 37 4% 14 0.3% 1

Promptness of Service at Lunch

51% 168 36% 119 9% 31 2% 8

0.9% 3

Promptness of Service at Dinner

29% 97 31% 103 18% 58 15% 50 6.4% 21 36% 118 29% 95 17% 56 14% 45 5.4% 18 35% 114 30% 99 17% 57 12% 40 5.2% 17

Menu Variety and Offerings

Quality of Clubhouse Food and Beverage

Value of Clubhouse F&B

31% 103 27% 88 20% 65 17% 56 5.2% 17

329

3.62

Consistency of Clubhouse Food and Beverage

85% 286 13% 42 2% 7

335

4.83

Overall Satisfaction with This Year's F&B Service Staff

91% 300 8% 26 1% 4

330

4.90

Overall Satisfaction with Dining Room Manager (Jadyn du Randt)

79% 257 16% 51 5% 15

0.3% 1

324

4.74

Overall Satisfaction with Dining Captain (Silvahna Smith)

89% 293 9% 29 2% 8

330

4.86

Overall Satisfaction with Beverage Manager (David Matthey)

Totals

2628 62%

898

390 9%

251 6%

94

4261

4261

% of Whole

21%

2%

Total % of Responses Satisfied= 83%

Neutral= 9%

8%

Total % of Responses Unsatisfied=