2025 Cullasaja Club Member Survey Results

Fitness & Wellness The Fitness & Wellness program achieved a record-breaking performance in 2025, setting a new high for overall average metric score. An impressive 91 % of all ratings were either "Satisfied" or "Very Satisfied" an 8% increase over 2024. • "Very Satisfied": 789 ratings • "Satisfied": 262 ratings Notably, just three Members accounted for 11 of the 17 unsatisfactory ratings, representing 65% of all negative feedback. It seems they had an issue with particular classes or instructors, however the majority rated the classes and instructors favorably. Nearly every measured category in the 2025 Fitness & Wellness survey showed improvement compared to the previous year. The program's Overall Satisfaction score reached 4.5, surpassing the Club's target of 4.0 and reflecting strong member engagement and satisfaction. • "Not Satisfied": 12 ratings • "Very Unsatisfied": 5 ratings

Not Satisfied Very Unsatisfied

Very Satisfied

Satisfied

Neutral

Total

Did Not Use

Club Fitness & Wellness Satisfaction Overall Satisfaction with the Fitness Program

% of Whole # of Ratings

% of Whole

# of Ratings

% of Whole

# of Ratings % of Whole # of Ratings % of Whole # of Ratings

or Rate

Ratings

Average

60% 127 77% 143 67% 42 60% 50 81% 69 58% 18 60% 24 58% 14 65% 15 63% 22 74% 26 74% 25 67% 18 84% 75 48% 13 71% 22 67% 86

34% 72 21% 38 25% 16 28% 23 16% 14

5% 2% 8% 8% 2%

10

1% 2

62 80

211 185

4.54 4.75 4.59 4.43 4.79 4.29 4.45 4.25 4.43 4.49 4.66 4.68 4.33 4.79 4.11 4.48 4.56

4 5 7 2 6 4 5 5 5 3 2 2 5 6 2

Level of Satisfaction with the Fitness Director (Onifer Wilmoth Overall Satisfaction with the Fitness Classes (Erica) Overall Satisfaction with the Fitness Classes (Brian) Overall Satisfaction with the Fitness Classes (Onifer) Overall Satisfaction with the Fitness Classes (Carol) Overall Satisfaction with the Fitness Classes (Robert)

143 127 130 160 152 161 189 162 160 155 161 133 159 161

63 83 85 31 40 24 23 35 35 34 27 89 27 31

2% 2

1% 1

19%

6

19% 10% 21% 22% 14%

3% 1

28% 11

3% 1

17% 13% 23% 17% 21% 15% 10% 22% 16%

4 3 8 6 7 4 9 6 5

4% 1

Overall Satisfaction with the Fitness Classes (Gay)

Overall Satisfaction with the Fitness Classes (Tricia)

Overall Satisfaction with Aqua Aerobics / Therapy

9% 6% 7% 6%

Overall Satisfaction with the Personal Training (Onifer) Overall Satisfaction with the Personal Training (Manu) Overall Satisfaction with the Personal Training (Brian) Overall Satisfaction with the Massage Therapy (Manu) Overall Satisfaction with the Massage Therapy (Emily) Overall Satisfaction with the Massage Therapy (Brian)

7% 2

4% 1

22%

7% 2 3% 1 2% 2

6% 8%

3% 1

23% 30

10

99

128

Overall Satisfaction with the Pool

789

262

83

12

5

2394

1151

Totals

1151

69%

23%

7%

1.0%

0.4%

% of Whole

1151

91%

7%

1%

Total % of Responses Satisfied=

Neutral=

Total % of Responses Unsatisfied=

1151

5

4

3.00

2.00

1