2025 Club Survey Review

Cullasaja Club 2025 Member Satisfaction Survey

Q18 Please rate your level of satisfaction with the performance of the Clubhouse Staff.

Answered: 326 Skipped: 21

VERY SATISFIED

SATISFIED NEUTRAL NOT

VERY UNSATISFIED

N/A - DON'T KNOW

TOTAL RESPONDENTS

SATISFIED

General Manager/ COO (Chris Conner) CFO/HR Director (Tim Lamphier) Clubhouse Manager (Robie Mendoza) Staff Accountant (Kassidy Henkel) Payroll and Assistant Accountant (Judy Keener) Receptionist (Zoe) Membership Director (Amy Fine) Communications Director (Heather Bell)

90.77% 295 93.79% 302 86.60% 278 61.69% 190 48.34% 146 91.88% 294 79.56% 253 70.92% 217

8.00% 26 2.80% 9 9.97% 32 7.47% 23 6.62% 20 5.94% 19 9.75% 31 15.03% 46

0.92% 3 0.31% 1 0.93% 3 2.27% 7 2.65% 8 0.63% 2 1.89% 6 1.63% 5

0.31% 1 0.00% 0 0.31% 1 0.00% 0 0.00% 0 0.31% 1 0.63% 2 0.33% 1

0.00% 0 0.00% 0 0.31% 1 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0

0.00% 0 3.11% 10 2.18% 7 28.90% 89 42.72% 129 1.25% 4 8.18% 26 12.09% 37

325

322

321

308

302

320

318

306

#

COMMENTS / STAFF ACCOLADES / SPECIAL MENTIONS:

DATE

1

Chris is an excellent communicator and sets a high bar for himself and his staff. He is constantly circulating at club events to ensure that the schedule is running smoothly, and he goes above and beyond in his job responsibilities. His leadership qualities rate highly in the effectiveness of the entire club operation. I believe we have assembled a wonderful staff. Each one is always happy to serve me with any questions or suggestions I might have. Thanks to all of them!! Consider a new and enhanced computer system to improve staff support and improve reporting/analysis.

10/17/2025 1:12 PM

2

10/16/2025 2:02 PM

3

10/16/2025 11:09 AM

4

The staff is excellent! Couldn’t be better. All are wonderful.

10/13/2025 9:18 PM

5

Kassidy is doing an excellent job, but she can only input into our bills what she has been given. I have found multiple billing errors on meals and tee times. It would be helpful to receive a receipt at each meal.

10/13/2025 5:46 PM

6

Zoe is FABULOUS!!!!!

10/13/2025 1:36 PM

7

Couldn't ask for a better General Manager!

10/13/2025 12:48 PM

8

Chris Conner seems to know everyone and always is very friendly. Zoe is very polite and always very helpful. Heather does a great job on the newsletters and is very nice.

10/11/2025 10:47 AM

9

great staff

10/11/2025 8:19 AM

10

We are lucky to have Chris Conner! He is the BEST!

10/10/2025 2:54 PM

11

none

10/10/2025 10:24 AM

12

Chris is generally good but when are we going to have a restaurant with hot food and creative 10/10/2025 8:17 AM

52 / 79