2025 Club Survey Review

2025 Cullasaja Club Member Satisfaction Survey

Overall Club Satisfaction

Weighted

Very Unsatisfied

Total

Very Satisfied

Satisfied

Neutral

Not Satisfied

Member Satisfaction Ratings

% of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings % of Whole # of Ratings Responses Average

Overall Satisfaction with Cullasaja Club Membership 74% 255 23% 80

2% 8 0.9% 3

346 4.70 344 4.56 344 4.98 347 4.95 347 4.89 343 4.53 346 4.60 346 4.81

63% 217 32% 109 4% 14 0.9% 3

0.3% 1

Overall Value of your Membership

98% 337 95% 330 90% 313

2% 7 4% 15 9% 31

0%

Friendliness & Courtesy of Club Staff

1% 2 1% 3

Professionalism of Club Staff

Cleanliness of Facilities and Grounds

62% 213 29% 101 8% 26 0.9% 3 66% 227 29% 102 4% 15 0.6% 2

Satisfaction with Club Events and Activities

Club Member App for Reservations

84% 289 14% 49

2% 7 0.3% 1

Club Accounting and Billing Satisfaction

2181 79%

494

75

12

1

2763

Totals

18%

3%

0.4%

0.04%

% of Whole

Total % of Responses Unsatisfied= 0.5%

Total % of Responses Satisfied= 97%

Neutral= 2.7%

2025 to 2024 2025 to 2023 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 GAP GAP 4.34 4.25 4.29 4.57 4.61 4.69 4.65 4.58 4.57 4.70 4.56 -0.1 0.0 4.45 4.36 4.46 4.84 4.79 4.80 4.86 4.78 4.77 4.81 4.81 4.45 4.42 4.51 4.81 4.82 4.88 4.79 4.76 4.74 4.87 4.70 -0.2 4.8 4.6 4.7 4.9 4.9 4.9 4.9 4.9 4.9 5.0 4.9 0.0 0.0

Overall Value of your Membership

0.0 0.0 0.0 0.1 0.0 0.2 0.0

Club Accounting and Billing Satisfaction Overall Satisfaction with your Membership

Professionalism of Club Staff

4.5 4.5 4.6 4.6 4.5 4.4 4.6 4.5

0.0 0.0 0.1 0.0

Satisfaction with Club Events and Activities Cleanliness of Facilities and Grounds Club Member App for Reservations Friendliness & Courtesy of Club Staff

4.7 4.6 4.8 4.9 4.9 4.9 4.9 4.9 4.9 4.9 4.9

4.0 4.3 4.4 4.5 4.6

4.8 4.7 4.8 4.9 4.9 5.0 5.0 4.9 4.9 5.0 5.0 4.59 4.49 4.58 4.78 4.78 4.83 4.71 4.70 4.71 4.79 4.75

-0.04

0.04

Ratings by Department (% Very Unsatisfied vs. Total # of Ratings)

% Very Unsatisfied

2025 Club Survey

TOTAL RATINGS VERY SATISFIED

SATISFIED

NOT SATISFIED VERY UNSATISFIED

to Total Ratings 0.04%

2688 3871

2181 2628

494 898 203 132 282 451 478 130

12

1

Overall Club

251

94

2.4%

Clubhouse Dining

888 472 758

680 338 464

5 2 8

Fairway Café

Pool Café

4 2 8 5 2 3

0.5% 0.1% 0.4% 1.2% 0.6% 0.3%

2025 Live Entertainment Golf Operations (Shop)

2924 1853

2460 1331

11 36 21 13 12

Golf Course

408 356

252 254 789

Croquet Tennis Fitness

87

1066

262

118

86

30

2

Pool

1226

958

197

42

29

2.4%

Club Staff TOTALS

16,628

12,421

3,644

415 2%

148

0.9%

75%

22%

0.9%

# Responses Satisfied=

% Responses Not Satisfied=

97%

3%